Health Plan Account Manager- REMOTE

Lensa; Raleigh (NC); Remote; USD 59,000 - 94,000; Full time

Job summary

A leading company in healthcare is seeking a Health Plan Account Manager to support client relationships and ensure member satisfaction. This remote role involves collaboration with Employer Groups, resolving issues, and optimizing pharmacy spend. Candidates should have a Bachelor's degree and experience in client service or account management.

Qualifications

• 2 years of Client Service/Account Management experience required.
• Must be eligible to work in the U.S. without sponsorship.

Responsibilities

• Work with Employer Groups to resolve issues and ensure member satisfaction.
• Document interactions and input data into Salesforce CRM.
• Support client retention through proactive issue resolution.

Skills

Interpersonal skills

Presentation skills

Organizational skills

Multitasking

Education

Bachelor's Degree in business or related field

HS diploma or GED

Tools

Salesforce CRM

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Prime Therapeutics, is seeking professionals. Apply via Lensa today!

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Health Plan Account Manager - REMOTE

Job Description

The Account Manager supports the assigned Employer Account Executive and Employer Groups in communications, client-facing initiatives, and product and program recommendations. This role involves establishing and maintaining relationships with designated client counterparts.

Responsibilities

• Work directly with Employer Groups and Health Plan Leadership to resolve issues and ensure member satisfaction; coordinate with operational units to prevent repeat issues.
• Collaborate with account executives and leadership to build business cases for initiatives, support implementations, and create cost justifications.
• Partner with teams to understand reporting requests, evaluate available information, and determine the best presentation methods; conduct analysis to inform decision-making.
• Facilitate regular meetings with Employer Groups to build relationships, promote products, and increase market penetration; follow up with stakeholders.
• Support client audits, develop presentations, and facilitate client visits and health fairs.
• Work with small employer accounts to optimize pharmacy spend using Prime products and services.
• Support client retention through proactive issue resolution, understanding client challenges, and implementing mutually beneficial changes.
• Document interactions and input data into Salesforce CRM, including meeting notes, dependencies, risks, decisions, and next steps.
• Perform other duties as assigned.

Education & Experience

• Bachelor's Degree in business or related field, or equivalent experience; HS diploma or GED required.
• 2 years of Client Service/Account Management experience.
• Must be eligible to work in the U.S. without sponsorship.

Additional Qualifications

• Effective selling, presentation, and proposal development skills.
• Strong interpersonal skills to facilitate meetings, resolve conflicts, and influence across departments and levels.
• Ability to balance compliance, business goals, and risks while driving initiatives.
• Excellent organization, attention to detail, and multitasking skills under pressure.
• Ability to work effectively in a matrixed team environment.

Preferred Qualifications

• Experience in healthcare or PBM industry.
• Pharmacy technician experience and/or CPhT certification.

Physical Demands

• Travel up to 30%.
• Work outside standard hours as needed.
• Constant sitting, talking, hearing; frequent reaching; occasional standing, walking, stooping, lifting up to 25 pounds.
• Specific vision abilities required.

All employees must comply with security responsibilities and legal, regulatory, and internal policies.

Potential pay ranges from $59,000 to $94,000 based on experience.

For benefits details, visit our Benefits Page and click on "Benefits at a glance".

Prime Therapeutics is an equal opportunity employer, encouraging diverse candidates to apply, and considers all qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, veteran status, or other protected classes.

We welcome applicants from diverse backgrounds and those requiring accommodations.

If you need a reasonable accommodation during the application process, contact Human Resources at 1.866.469.1257 or email [e-mail].