Account Manager

Weller & Company, Inc.; Philadelphia (Philadelphia County); Hybride; USD 90 000 - 130 000; Plein temps

Résumé du poste

Weller & Company, Inc. seeks an experienced account manager to oversee healthcare market research client relationships.

You will consult with pharmaceutical, research agency, and life sciences clients on recruitment and data collection needs, prepare proposals, and coordinate with vendors to deliver projects. Reporting to the head of sales, you will identify opportunities to expand current accounts, manage timelines and budgets, and ensure smooth communication across clients, operations, and

Qualifications

• 8+ years of account management or client-facing experience within healthcare market research.
• Experience with panel, recruitment, or data collection providers.
• Proven ability to prepare proposals, discuss sample design, recruitment feasibility, pricing, and timelines.
• Strong communication and relationship-building skills.

Responsabilités

• Manage day-to-day relationships with assigned clients and build long-term partnerships.
• Prepare proposals and bids for healthcare studies, including timelines and budgets.
• Source and manage panel vendors worldwide, negotiate pricing, and oversee projects.
• Coordinate kickoff calls and plan with clients and internal teams.
• Support business development by growing existing accounts and pursuing new clients.
• Track activity and collaborate with finance on invoicing.

Connaissances

Client relationships

Communication

Problem solving

Organization

Formation

Bachelor's degree (Marketing/Business)

Outils

CRM software

Microsoft 365

Description du poste

Hybrid - candidates must be located in PA/NJ/NY and be able to commute to an office in this area weekly

The Company Behind The Role

Our client is an established healthcare research services company supporting market research agencies and life sciences organizations. Reporting to the head of sales, you will consult with pharmaceutical, research agency, and life sciences clients on their healthcare market research recruitment and data collection needs, prepare proposals, and work with internal teams and vendors to assess feasibility and support delivery. Alongside managing day-to-day client communication and resolving project issues, you will pursue opportunities to expand existing accounts and support new business development.

What You’ll Do

• Manage day-to-day relationships with assigned clients, building trust and long-term partnerships.
• Prepare proposals and bids for healthcare market research studies, consulting with clients on business needs, sample design, participant eligibility criteria, timelines, and budgets.
• Gather country-specific healthcare data to guide participant targeting, and use disease research and vendor input to assess recruitment feasibility and set expectations for sample availability, pricing, and delivery.
• Source and manage panel vendors worldwide, reviewing study specifications, confirming recruitment capabilities, negotiating pricing, and commissioning projects.
• Coordinate project kick-off calls and planning, aligning clients and internal teams on requirements, responsibilities, and timelines.
• Act as a liaison between clients, operations, and vendors, supporting project management colleagues in resolving challenges and managing client concerns and escalations.
• Support business development by identifying opportunities to grow existing accounts and build new client relationships.
• Use project feedback and outcomes to shape future bids and project planning.
• Track account activity and performance, and work with finance to ensure timely invoicing.

What You’ll Bring

• 8+ years of account management or related client-facing experience within healthcare market research, ideally with a panel, participant recruitment, or data collection provider.
• Understanding of primary healthcare market research and patient and healthcare professional recruitment across different therapeutic areas.
• Experience preparing proposals and bids, including discussing sample design, recruitment feasibility, pricing, and timelines.
• Experience evaluating panel or recruitment vendors and negotiating pricing.
• Strong communication and relationship-building skills, with the confidence to lead client discussions and manage expectations.
• A proactive approach to problem-solving and the ability to coordinate solutions across internal teams and external partners.
• Strong organizational skills, attention to detail, and the ability to manage multiple accounts, bids, and deadlines.
• Proficiency with CRM software and Microsoft 365.
• A bachelor's degree in marketing, business, or a related field.

Why You’ll Love Working Here

• A growing company leading to more opportunities
• Support for continuous development, learning, and career growth
• A specialized business with deep knowledge of its market

Applicants must be legally authorized to work for any employer in the United States. Our client is unable to sponsor or take over the sponsorship of an employment visa.