Account Manager/Director

Creative Circle; Boston (MA); On-site; USD 90,000 - 150,000; Full time

Job summary

Creative Circle in Norwood, MA is seeking an Account Manager or Account Director with pharma/healthcare experience for a full-time, on-site role. You will manage day-to-day client relationships and oversee multi-channel programs, ensuring deliverables align with business goals and budgets.

Role options include Account Manager (4-7 years, $90-120k) and Account Director (8+ years, $130-150k). This is a fully onsite opportunity with potential cross-channel leadership responsibilities.

Qualifications

• 4-7 years of agency account management experience.
• Strong client communication and relationship management.
• Excellent organization and attention to detail.
• Ability to manage multiple projects at once.

Responsibilities

• Client management: serve as the main point of contact and maintain strong relationships.
• Execution and delivery: manage projects across channels and ensure on-time, on-budget results.
• Cross-functional coordination: partner with creative, digital, production, and operations teams.
• Account support and growth: identify opportunities to grow the account and upsell.

Skills

Account management experience

Client communication

Relationship management

Organization and detail orientation

Multi-project management

Job description

Title: Account Manager or Account Director

Duration: Full Time, Direct Hire

Location: 5 days on site in Norwood, MA (hybrid or remote candidates will not be considered)

ROLE OVERVIEW

Experience working in the pharma or healthcare industry will be required for consideration

Our client is seeking an Agency Account Manager/Director with healthcare / pharma experience. This is a full-time, fully onsite role that can start as soon as the right candidate is found.

The Account Manager/Director is responsible for managing day-to-day client relationships and ensuring smooth execution of multi-channel marketing programs aligned with business goals.

• Account Manager: 4-7 years of experience, $90-120k
• Account Director: 8+ years of experience, $130-150k

CORE RESPONSIBILITIES:

Client Management

• Serve as the main point of contact for the client
• Maintain strong relationships through daily communication
• Translate client feedback into clear direction for internal teams

Execution and Delivery

• Manage projects across channels (email, web, social, events, etc.)
• Turn strategy into actionable deliverables (briefs, timelines, reviews)
• Lead meetings, kickoffs, and status updates
• Ensure all work is delivered on time, on brief, and on budget

Cross-Functional Coordination

• Partner with creative, digital, production, and operations teams
• Keep teams aligned and projects moving efficiently
• Support senior team members on complex initiatives

Account Support and Growth

• Identify opportunities to improve work and grow the account
• Support leadership with client recommendations and upsell opportunities
• Represent and confidently defend agency work

CORE SKILLS

• 4-7 years of agency account management experience
• Strong client communication and relationship management
• Excellent organization and attention to detail
• Ability to manage multiple projects at once