Account Manager

Mobile Aspects; Philadelphia (Philadelphia County); On-site; USD 55,000 - 70,000; Full time

Job summary

A leading company in healthcare technology is seeking an Entry Level Account Manager to manage customer success and account management. The role involves engaging with hospital leaders, ensuring customer adoption of products, and providing detailed analysis and reporting. Ideal candidates should possess strong customer service and communication skills, with a focus on operational efficiency and patient safety.

Benefits

Medical insurance

Vision insurance

Paid paternity leave

Paid maternity leave

Qualifications

• Entry-level position with a focus on customer success and account management.
• Expertise in operationalizing clinical efficiency and patient safety goals.
• Ability to engage with various levels of customer leadership.

Responsibilities

• Manage a diverse portfolio of customers and ensure high levels of customer adoption.
• Conduct periodic business reviews and provide detailed reporting and analysis.
• Track and maintain accurate client records using account management tools.

Skills

Customer service

Communication

Analytical skills

Problem-solving

Job description

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Manage a portfolio of Mobile Aspects customers. Review customer success/account management data on a daily basis to keep abreast of any high-priority items that need to be addressed. Ensure high levels of customer adoption and customer support to maximize chances of customer renewals. Conduct periodic business reviews with hospital/department leaders to review data coming out of iRIS products. Create and maintain account plans for each account and see initiatives through to completion.

Key responsibilities and accountabilities:

• Be the definitive expert in operationalizing clinical efficiency and patient safety goals for our customers and drive their success with Mobile Aspects as a trusted advisor, partner, and extension of their team.
• Review customer usage data and value metrics on a regular basis. Identify potential problem areas and put together projects to help solve issues in tandem with Customer Support team.
• Maintain a regular, predictable communication cadence (drumbeat) with each customer and keep detailed notes of each encounter.
• Manage a diverse portfolio of customers using different solutions at different levels of sophistication.
• Engage at all levels of the customer: from the C-suite, to department leadership, to end-users, and help each individual meet their goals with Mobile Aspects products.
• Provide detailed reporting and analysis to customers (Business Reviews) with prescriptive recommendations on next best actions.
• Proactively manage client expectations and deliver exemplary customer service. Meet or exceed the customer’s expectations of knowledge and professionalism. Escalate any issues that impact successful execution of the work before the customer is negatively impacted.
• Be an expert on hospital supply chain management, endoscope management, and tissue management, thoroughly understanding the workflows of each customer.
• Become an expert on the iRIS product platform and have a thorough working knowledge of the features of each product and how they can benefit a customer.
• Understand and translate customer business/patient safety goals into successful account management plans in order to achieve them using Mobile Aspects technology.
• Advocate and assist in the prioritization of new customer features and product enhancements, influencing the Mobile Aspects product roadmap and collaborating with the Product team to identify short-term solutions.
• Track and maintain accurate client records and hit key engagement milestones using Mobile Aspects account management tools.
• As needed, assist with technical support and new project implementation.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Hospitals and Health Care

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Inferred from the description for this job

Medical insurance

Vision insurance

Paid paternity leave

Paid maternity leave

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