Account Manager

Momentum; Alcoa (TN); Remote; USD 60,000 - 90,000; Full time

Job summary

A leading telecommunications company is seeking an Account Manager to enhance customer satisfaction and drive retention. This role involves managing client relationships, resolving issues, and promoting services. The ideal candidate will possess strong communication skills and a proven track record in account management, with a focus on the Unified Communications industry.

Qualifications

• 2-3 years of Account Management experience required.
• Minimum of two years’ experience in the Unified Communications industry preferred.

Responsibilities

• Meet or exceed sales and retention goals by maintaining and upselling existing customers.
• Serve as the main contact for account-related information.
• Facilitate problem resolution through effective communication.

Skills

Customer service orientation

Communication skills

Attention to detail

Relationship building

Education

Four-year undergraduate degree

Tools

Microsoft Office

Salesforce.com

Job description

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Summary

The Account Manager (AM) serves as the customer advocate and is responsible for the overall satisfaction of the client in every aspect of their communication with Momentum. In this role, you will be actively involved in the management, retention, and growth of your assigned customer base. The AM is the primary contact for the customer, managing expectations and acting as an escalation point to facilitate problem resolution. The AM must consistently provide excellent customer service, consultatively identify client needs, and present client intelligence data within Momentum to ensure a high-quality customer experience.

A successful AM will develop relationships with users, influencers, and decision-makers within each organization; have a deep understanding of Momentum products and the Unified Communications industry; and thrive in a fast-paced environment.

This position can be fully remote.

Responsibilities

• Customer Retention: Meet or exceed sales and retention goals by maintaining and upselling existing customers, designing presentations, negotiating contracts, and collaborating with internal teams to ensure customer satisfaction.
• Account Information Provider: Serve as the main contact for communicating account-related information, including licenses, services, contracts, audits, and invoices.
• Escalation Point: Facilitate problem resolution through effective communication with clients and internal teams regarding implementation, support, training, and billing.
• Support Marketing Activities: Promote marketing campaigns, present sales collateral, and attend customer events and industry conferences.

Qualifications

• Ability to manage multiple tasks and thrive in a fast-paced environment.
• Strong customer service orientation and attention to detail.
• Excellent communication skills, including written, speaking, and presentation skills.
• Proficiency with computers and software such as Microsoft Office; familiarity with CRM tools like Salesforce.com is preferred.
• Experience developing relationships with C-level professionals and exceeding sales quotas.
• Availability for overtime, travel, and adherence to company policies.

Education and Experience

• Four-year undergraduate degree required.
• 2-3 years of Account Management experience required.
• Minimum of two years’ experience in the Unified Communications industry preferred.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Telecommunications