Account Manager

Creative Management Services LLC; Paramus (NJ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision benefits

401K

Life Insurance

Long-term disability

Job summary

MC in Paramus, NJ is seeking an Account Manager to coordinate across departments and drive client success in complex exhibit projects.

The role requires 2+ years in trade shows or related events, strong communication and organizational skills, and the ability to manage multiple priorities while meeting deadlines. Travel is required.

Qualifications

• BS in Marketing or equivalent experience.
• Minimum 2 years in trade show, exhibit, events, or related field.
• Ability to read setup prints.
• Ability to source materials.
• Knowledge of exhibit operations and procedures.
• Proficient in Microsoft Office Suite; strong PC skills.
• Excellent communication, organizational and time management.
• Proven ability to multi-task and meet deadlines.
• Strong customer service skills.

Responsibilities

• Lead client relationships with internal teams and sales.
• Understand client business goals and address questions.
• Lead client meetings and record changes.
• Develop and maintain project schedules to meet deadlines.
• Prepare scope of work for sales contracts.
• Manage sub-contractors and project costs.
• On-site production support at shows.

Skills

Communication skills

Organizational skills

Time management

Customer service

Multitasking

Problem solving

Client relationship management

Education

BS in Marketing or equivalent experience

Tools

Microsoft Office Suite

Web

Job description

Imagine an environment where your interpersonal skills are utilized to help create astounding trade show exhibits and permanent environments for some of the top brands in the world.

MC is that workplace. We know-we're that group! We have a rare opening for an Account Manager to join our amazing group in Paramus, NJ!

About MC

An international leader in the exhibit and live event marketing industry, we not only design and build beautiful exhibit and environmental spaces (the floors, walls and surfaces), but we innovate the technology within them. We lead the pack in creating dynamic places where people interact face to face with the world's best brands. No exaggeration. All manifested from our 15 locations in the U.S. and our European location in Dusseldorf, Germany. This opening is resident in Paramus, NJ.

About the position

The Account Manager will act as a liaison with all internal departments to ensure continued progress of client workflow. Acts as a key contributor in a complex and crucial environment.

Essential Functions

• Lead efforts, in conjunction with Director(s) and/or Sales, to build, maintain and manage client relationships.
• Research and understand client business and goals. Troubleshoot and manage client questions and concerns.
• Acts as liaison to client, leading client meetings, fulfilling requests, adjusting requirements as appropriate, recording changes.
• Develops, executes, and maintains project schedule ensuring project team meets all requirements including both internal and client deadlines.
• Prepares the scope of work outline to facilitate the creation of the sales contract.
• Estimates and submits project show services.
• Prepares and distributes show site labor packet.
• Maintains project folders with all client and project documentation stored in company approved SharePoint folders throughout the project.
• Reconciles project costs including labor, show services and change orders, prepares client invoices and gathers approvals before sending them for processing.
• Compiles project performance information and coordinate a post-show review with the internal team.
• Performs other duties in support of client services
• Manages sub-contractors

Non - Essential Functions

• Monitors show floor activity to ensure compliance with project plan
• Functions as on-site producer at shows
• Manages client files
• Facilitates client viewings
• Independently manages house accounts

What we are looking for:

• BS in Marketing or equivalent experience
• Minimum of 2-year trade show, exhibit, events, or related experience with a general understanding of fabrication
• Ability to read set-up prints
• Ability to source materials
• Knowledge of exhibit operations and procedures
• PC skills, proficiency in Microsoft Office Suite, Web
• Excellent communication, organizational and time management skills
• Proven ability to multi-task, manage multiple priorities, meet deadlines and effectively problem solve
• Strong customer service skills

Requirements

• Some travel
• Ability to work a flexible and demanding schedule

MC offers a robust benefits package including: Medical (3 choices of plans), Dental (3 choices of plans), 401K, Vision, company paid Life Insurance, company paid Long Term Disability, Short Term Disability, Accident and Critical Illness Insurance--plus more. Our culture fosters teamwork, individual strength, and innovation, all in a dynamic environment!

MC is an equal opportunity employer. M/F/D/V.