Account Manager

Marsden Services; Olde West Chester (OH); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading facility service provider is seeking an Account Manager in West Chester, OH, responsible for overseeing customer care for key accounts. The ideal candidate will manage daily operations, drive the company's growth strategy, and maintain high service quality standards. You will need solid leadership experience, excellent communication skills, and a strong background in customer service management. This role offers a competitive salary between $70,000 and $75,000 annually.

Qualifications

• Demonstrated ability to provide leadership with responsibility for a decentralized workforce.
• Strong analytical and decision-making skills.
• Understanding of budgeting, labor and expense management.

Responsibilities

• Directs and manages key operational functions.
• Develops relationships with on-site clients.
• Oversight of daily operations to ensure a safe work environment.

Skills

Leadership

Analytical skills

Customer service

Communication

Problem-solving

Team building

Education

5+ years of leadership experience

Tools

Microsoft Office

Job description

This range is provided by Marsden Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $75,000.00/yr

Company Overview

Established in 1952, Marsden Services offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at Marsden means a career with a Company that will support your growth.

Position Summary

The Account Manager oversees a team executing a high level of customer care for key accounts in West Chester, OH and will drive the Leadership Engagement Growth & Safety (LEGS) strategy of the Company. The Account Manager oversees all daily operations of the team, and will ensure a safe and respectful work environment for all.

Key Responsibilities

• Directs and manages key operational functions
• Develops and maintains relationships of trust and engagement with on-site client
• Ensures standards for service quality, equipment, safety and performance are maintained and that cost-effective resources are used to maximize service standards
• Implement processes and structure in alignment with strategic initiatives and provide a clear sense of direction and focus
• Develops, monitors, and reports on operating costs within functional areas. Alerts key stakeholder(s) of cost and labor over run. Makes recommendations and implements solutions.
• Builds a culture of work safety and leads by example with one's own safe behavior
• Hires, trains, develops and appraises staff effectively. Takes corrective action as necessary on a timely basis and in accordance with Company policy. Consults with Human Resources and Talent Acquisition as appropriate
• Conducts regular operations staff / training meetings with all direct reports
• Manages budget and controls expenses effectively
• Uses Microsoft Office-based cost management system to audit budget for account, which include: labor, supplies, leases and equipment

Skills and Qualifications

• Understanding of budgeting, labor and expense management with a basic understanding of financial and accounting practices
• Demonstrated strong leadership, team building and coaching, as well as the ability to motivate people, assess and develop employee skills
• Visionary leader with ability to inspire respect and trust and mobilize others to fulfill the vision- be a champion for your team
• Highly motivated and results oriented
• Strong analytical and decision-making skills
• Ability to identify and solve complex problems
• High emotional intelligence
• Exceptional customer service
• Excellent oral and verbal communication skills
• Highly adaptable to changes in the work environment and competing demands

Education and Experience

• 5+ years of leadership experience leading a complex and multi-site team. Janitorial, distribution services or other service-related industry experience preferred
• Demonstrated ability to provide leadership with responsibility for a decentralized workforce

Measures of Success

• Meet or exceed net income growth targets
• Meet or exceed client retention goals
• Meet or exceed employee retention goals
• Meet or exceed safety performance standards
• Maintain a detailed strategic plan for all areas of responsibility

Business Conduct

• Commits to behave in compliance with the company’s values and Code of Conduct.
• Builds a culture of work safety and lead by example with one’s own safe behavior.
• Ensures one’s own compliance with the Company’s published Operating Standards.
• Treats co-workers with respect and approaches conflict with positive intent and professionalism.
• Asks questions to understand why we do what we do and how we do it – champions change when improvements can be made.

EEO Statement

Marsden is an Equal Opportunity Employer. Marsden does not discriminate against any employee or applicant for employment due to race, age, sex, creed, ancestry, disability, sexual or affectional orientation, marital, or veteran status, color, religion, national origin, status with regard to public assistance or any characteristic protected under federal, state or local law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Management

• Industries

  Facilities Services and Environmental Services

Referrals increase your chances of interviewing at Marsden Services by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Get notified when a new job is posted.

Sign in to set job alerts for “Account Manager” roles.

Entry Level Account Manager - Cincinnati, OH

National Account Manager/Senior National Account Manager, Kroger

National Account Manager/Senior National Account Manager, Kroger

West Chester, OH $90,000.00-$110,000.00 2 weeks ago

Cincinnati, OH $60,000.00-$70,000.00 5 days ago

Cincinnati, OH $90,000.00-$125,000.00 5 hours ago

Strategic Account Manager-Urology-NorthEast

Strategic Sales Account Manager - Kroger (Cincinnati, OH)

Mason, OH $108,900.00-$163,500.00 8 hours ago

Cincinnati, OH $43,300.00-$93,900.00 2 weeks ago

Senior National Account Manager- E Commerce

Cincinnati, OH $69,800.00-$143,100.00 1 day ago

National Account Manager / Senior National Account Manager

West Chester, OH $24.00-$26.00 3 weeks ago

National Account Manager - FDM Gorilla Glue

Cincinnati, OH $79,400.00-$129,500.00 1 day ago

Cincinnati, OH $90,000.00-$120,000.00 6 days ago

Account Manager--Intelligrated Supply Chain

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.