Account Manager

Chesapeake Sprinkler Co.; Odenton (MD); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Voluntary Life Insurance

Short-Term Disability

Long-Term Disability

Paid Time Off

Paid Holidays

401(k) with Company Match

Employee Assistance Program

Employee Relief Fund

Critical Illness Coverage

Hospitalization Coverage

Accident Coverage

Job summary

Chesapeake Fire Protection in Odenton, MD is seeking a Service Account Manager to support customers, coordinate service activities, and identify opportunities to expand services. You’ll serve as the primary contact for assigned accounts and work with internal teams to keep inspections, repairs, and maintenance on schedule.

You will build post-sales relationships, review requirements, coordinate dispatches (including third-party and compliance needs), monitor schedules, and communicate timelines.

Qualifications

• Associate or Bachelor’s degree in Business, Communications, or related field preferred.
• 1–3 years of account management, customer service, or related experience.
• Fire protection or technical services experience is a plus.
• Strong communication, organization, and relationship-building skills.
• Proficiency with Microsoft Word and Excel.

Responsibilities

• Serve as a primary contact for assigned customer accounts and build strong, professional relationships.
• Establish post-sales relationships to support inspection, testing, and maintenance services.
• Review customer requirements and coordinate inspection dispatches, including third-party and compliance needs.
• Monitor inspection schedules to ensure dispatches are completed, updated, or modified as needed.
• Prepare deficiency repair proposals, create and dispatch work orders, and communicate repair timelines.
• Follow up after inspections to ensure customer satisfaction and identify additional service opportunities.
• Respond to customer questions regarding billing, pricing, inspection results, and account needs.
• Partner with Service, Operations, and Billing teams to ensure accurate documentation and efficient service.
• Perform other duties as assigned.

Skills

Strong communication

Organization

Relationship-building

Customer service

Education

Associate or Bachelor’s degree in Business, Communications, or related field

Tools

Microsoft Word

Excel

Job description

Div. 134 | Odenton, MDBuild relationships. Find solutions. Keep customers protected.Chesapeake Fire Protection is looking for a Service Account Manager to support our customers, coordinate service activities, and help identify opportunities to expand our services. This role works closely with customers and internal teams to keep inspections, repairs, and service moving smoothly and on schedule.️ What You’ll DoServe as a primary contact for assigned customer accounts and build strong, professional relationships.Establish post-sales relationships to support inspection, testing, and maintenance services.Review customer requirements and coordinate inspection dispatches, including third-party and compliance needs.Monitor inspection schedules to ensure dispatches are completed, updated, or modified as needed.Prepare deficiency repair proposals, create and dispatch work orders, and communicate repair timelines.Follow up after inspections to ensure customer satisfaction and identify additional service opportunities.Respond to customer questions regarding billing, pricing, inspection results, and account needs.Partner with Service, Operations, and Billing teams to ensure accurate documentation and efficient service.Perform other duties as assigned. What You BringAssociate or Bachelor’s degree in Business, Communications, or related field preferred.1–3 years of account management, customer service, or related experience.Fire protection or technical services experience is a plus.Strong communication, organization, and relationship-building skills.Proficiency with Microsoft Word and Excel. The JobPrimarily office-based with prolonged periods of sitting and computer use.Regularly required to sit, stand, walk, reach, talk, and hear.Occasionally lift or move up to 10 lbs.Requires close vision for computer and office work. Why This Role MattersGreat service starts with great relationships. You’ll be the connection between our customers and our team—making sure needs are understood, service is delivered, and customers know they’re in good hands. About Chesapeake Fire ProtectionBuilt on Experience. Focused on People. Growing for the Future.Founded in 1978 as a family-owned business, Chesapeake Fire Protection (formerly Chesapeake Sprinkler Company) has grown into a trusted fire protection partner serving the Baltimore and Washington, D.C. areas.Today, as a Century Fire Protection Company, we have the resources, technology, expertise, and first-class fabrication capabilities to take on projects of all sizes. We’re headquartered in Odenton, MD, with a branch office in Ashburn, VA. We Invest in Our PeopleOur people are our biggest asset. We provide the training, education, resources, and benefits employees need to succeed, grow, and build a career with us. Benefits IncludeMedical, Dental & Vision InsuranceFlexible Spending AccountsVoluntary Life InsuranceShort- & Long-Term DisabilityPaid Time Off & Paid Holidays401(k) with Company MatchEmployee Assistance ProgramEmployee Relief FundSupplemental Insurance, including Critical Illness, Hospitalization & Accident CoverageCome build your career with a company that invests in you.