Account Manager

ECI Software Solutions, Inc.; Northern (KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

ECI Software Solutions, Inc. is seeking an energetic software sales professional to drive revenue within manufacturing verticals.

You will manage relationships, conduct outreach, and present our solutions to C-level and mid-market buyers, guiding the full sales cycle from qualification to closing. You will collaborate with the sales team, leverage CRM tools, and maintain a strong pipeline while meeting monthly, quarterly, and annual quotas.

Qualifications

• Proven track record of success in software sales.
• Experience selling to manufacturing customers.
• Strong communication and interpersonal skills.
• Results-oriented with a proven ability to meet sales targets.
• Proficiency with CRM software (e.g., Salesforce) and MS Office.

Responsibilities

• Develop a deep understanding of ECI products and services to articulate value.
• Develop and nurture relationships with existing customers.
• Conduct outbound calls, emails, and virtual meetings to engage customers.
• Collaborate with the sales team to qualify leads and drive the sales process.
• Manage full sales cycle from qualification to contract closure.
• Maintain accurate activity in Salesforce and regular pipeline reporting.

Skills

Sales

Manufacturing industry

CRM proficiency

Communication skills

Lead qualification

Demo presentations

Negotiation

Account management

Tools

Salesforce

Microsoft Office

Job description

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Develop a strong understanding of ECI products and services, and communicate the value to the customer base effectively.
• Develop and nurture relationships with existing customers within your customer base.
• Conduct outbound calls, emails, and virtual meetings to engage with customers, understand their business needs, and present our software solutions effectively.
• Collaborate closely with the sales team to identify opportunities, qualify leads, and drive the sales process from initial contact to closure.
• Leverage a consultative selling approach to articulate the value proposition of our manufacturing software products and tailor solutions to meet client requirements.
• Manage the full sales cycle, including pipeline management, negotiation, and contract closure, while consistently meeting or exceeding sales targets.
• Provide exceptional customer service and serve as the primary point of contact for customer inquiries, ensuring prompt resolution of issues and inquiries.
• Have a strong working relationship with your customers to increase references, keep customers on maintenance and support contracts, and help mitigate Churn.
• Consistently log and record each-and-every outreach made, in Salesforce, producing regular activity reports.
• Consistently meet or exceed monthly, quarterly and yearly sales quota goals in accordance with the strategic plan.
• Meet daily, weekly, and monthly quality communication goals in accordance with the strategic plan.

Qualifications and Requirements

• Proven track record of success in sales, preferably within the software or technology industry.
• Experience selling to manufacturing customers and a solid understanding of manufacturing processes and challenges is highly desirable.
• Knowledge of manufacturing software is helpful but not required.
• Strong communication and interpersonal skills, with the ability to build rapport and engage effectively with clients.
• Results-oriented mindset with a passion for exceeding sales targets and driving revenue growth.
• Ability to work independently as well as collaboratively within a team environment.
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite
• Sit for long periods of time.
• Speak for long periods of time, as most interaction takes place via phone and online meetings.
• Perform software demonstrations (online) which may require 1 to 2 hours meetings without breaks.