Account Manager

Fidelity Building Services Group; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Metro Mechanical Services in Bolton, MS is seeking a driven Commercial Plumbing Account Manager to develop and manage relationships with commercial clients and grow our plumbing service division. This role blends business development, estimating, account management, and project coordination to deliver exceptional service to property managers, healthcare facilities, schools, and municipalities.

The position also involves coordinating with service and operations teams, preparing estimates and

Qualifications

• 3+ years in commercial plumbing, HVAC, or related sales roles.
• Experience with estimating, project scopes, and reading plans/specifications.
• Strong communication and relationship-building skills.

Responsibilities

• Develop and maintain relationships with commercial customers such as property managers and facilities.
• Generate new business through referrals, calls, site visits, and outreach.
• Prepare estimates, proposals, and scopes of work; manage proposals and pipeline.
• Coordinate awarded work with service and operations teams and track progress.

Skills

Commercial plumbing knowledge

HVAC understanding

Sales experience

Estimating

Project coordination

Tools

CRM software

Estimating software

Job description

About the Role

Metro Mechanical Services is seeking a driven Commercial Plumbing Account Manager to join our team in our Bolton, MS office. If you enjoy developing customer relationships, generating new business opportunities, and supporting the growth of our commercial plumbing service division, this position is for you! This role combines business development, estimating, account management, and project coordination to help deliver exceptional service to commercial customers.

Role Responsibilities

Business Development & Sales

• Develop and maintain relationships with commercial customers, including property managers, industrial facilities, healthcare organizations, schools, municipalities, and commercial businesses.
• Generate new business through networking, referrals, cold calling, site visits, and customer outreach.
• Identify opportunities for service agreements, preventive maintenance, repairs, replacements, and small construction projects.

Estimating & Customer Management

• Conduct site visits and assess customer needs.
• Prepare estimates, proposals, and scopes of work for commercial plumbing projects.
• Follow up on quotations and maintain an active sales pipeline.
• Serve as a primary point of contact for customers and build long-term relationships.

Operations & Reporting

• Coordinate awarded work with service and operations teams.
• Participate in project turnover and forecast meetings.
• Maintain CRM records and track sales activity, proposals, revenue goals, and business opportunities.

Qualifications

Preferred Experience

• 3+ years of experience in commercial plumbing, HVAC, mechanical services, construction sales, estimating, or service operations.

OR

• Field experience in plumbing, construction, or mechanical trades with an interest in transitioning into a sales role.

Knowledge & Skills

• Understanding of commercial plumbing systems and service operations.
• Experience with estimating, project scopes, and reading plans/specifications.
• Strong communication, relationship-building, and organizational skills.
• Ability to manage multiple customer accounts and business opportunities effectively.