Account Manager

ConferED; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

ConferED is seeking an Account Manager to own ongoing customer relationships and help customers maximize value from ConferED and DigiVision services. You will serve as the primary relationship contact for assigned customers, conduct onboarding and regular meetings, and coordinate with project and production teams to align on events, education programs, and strategic priorities.

You will identify opportunities for additional services, support renewals and expansions, resolve concerns, and develop

Qualifications

• 3+ years of account management, customer success, or related experience.
• Excellent communication and relationship-management skills.
• Ability to understand multiple products and services; SaaS or media experience preferred.

Responsibilities

• Serve as the primary relationship contact for assigned customers.
• Conduct onboarding and regular customer meetings.
• Understand customer events, education programs, and strategic priorities.
• Coordinate with project and production teams.
• Identify additional services that can benefit customers.
• Support renewals and account expansion.
• Resolve customer concerns.
• Develop long-term relationships with association leadership and staff.

Skills

Relationship management

Communication

Organizational skills

Product knowledge

Stakeholder management

Cross-functional coordination

Job description

The Account Manager will own ongoing customer relationships and help customers obtain maximum value from ConferED and DigiVision services.

Responsibilities

• Serve as the primary relationship contact for assigned customers.
• Conduct onboarding and regular customer meetings.
• Understand customer events, education programs, and strategic priorities.
• Coordinate with project and production teams.
• Identify additional services that can benefit customers.
• Support renewals and account expansion.
• Resolve customer concerns.
• Develop long-term relationships with association leadership and staff.

Qualifications

• 3+ years of account management, customer success, client services, or related experience.
• Excellent communication and relationship-management skills.
• Comfortable working with executive and operational stakeholders.
• Strong organizational skills.
• Ability to understand multiple products and services.
• Association, events, education, SaaS, or media experience preferred.