Account Manager

Digcore technology consulting; Lakewood Township (NJ); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Nationwide medical insurance

Life insurance gifted to all employees

Long-term disability insurance gifted to all employees

401k and company matching

Generous PTO policy

HSA and FSA options

Paid training and certification assistance

Job summary

A technology consulting firm is seeking an Account Manager to build and maintain strong relationships with clients. The role requires a proven track record in client management, excellent communication skills, and a background in IT services. Responsibilities include serving as the main contact point, identifying opportunities for growth, and collaborating with internal teams to deliver solutions. The ideal candidate will have strong business acumen and be proactive in addressing client needs. Competitive benefits included.

Qualifications

• Proven experience as an Account Manager or in a similar client-facing role.
• Ability to manage multiple client accounts and prioritize tasks effectively.
• Travel may be required for client meetings and industry events.

Responsibilities

• Develop and nurture strong relationships with assigned client accounts.
• Serve as the main point of contact for client inquiries.
• Proactively identify opportunities for account growth and upselling.

Skills

Excellent communication skills

Interpersonal skills

Business acumen

Proactive mindset

Understanding of IT services

Education

Bachelor's degree in business administration, Marketing, or related field

Tools

CRM software

MS Office suite

Job description

Digacore Consulting is a technology consulting firm offering Managed IT Support Services to our clients. We are currently seeking a qualified candidate to fill the role of Account Manager to join our growing team. At Digacore, we take pride in maintaining the highest customer service standards and providing technical solutions that optimize our clients business goals. Our overarching goal is to foster a work environment filled with growth-oriented individuals who possess a 'get it done' attitude and understand the value of teamwork and healthy interactions with clients and co-workers. If you are passionate about technology, enjoy helping others, and have a proven track record of taking ownership of tasks, we want you to join our diverse and talented team.

About the Role:

As an Account Manager at Digacore Consulting, you will be responsible for building and maintaining strong relationships with our existing clients. You will serve as the primary point of contact, ensuring their satisfaction, and identifying opportunities to expand our services. The ideal candidate is a strategic thinker, a skilled communicator, and possesses a strong understanding of technology and business.

Primary Responsibilities:

• Develop and nurture strong relationships with assigned client accounts.
• Serve as the main point of contact for client inquiries, concerns, and requests.
• Understand clients' business objectives and align our solutions to meet their needs.
• Proactively identify opportunities for account growth and upselling.
• Collaborate with internal teams to ensure timely delivery of services and solutions.
• Conduct regular account reviews to assess client satisfaction and address any issues.
• Provide product demonstrations and presentations to clients as needed.
• Stay updated on industry trends, competitive landscape, and emerging technologies.
• Prepare reports on account status, revenue forecasts, and sales activities.
• Attend industry events and conferences to network and generate new leads.

Job Qualifications:

• Proven experience as an Account Manager or in a similar client-facing role.
• Excellent communication and interpersonal skills.
• Strong business acumen with the ability to understand clients' needs and propose tailored solutions.
• Technical background or understanding of IT services is preferred.
• Ability to manage multiple client accounts and prioritize tasks effectively.
• Proactive mindset with the ability to identify opportunities and solve problems.
• Proficiency in CRM software and MS Office suite.
• Travel may be required for client meetings and industry events.
• Bachelors degree in business administration, Marketing, or a related field, OR equivalent experience (Preferred)
• Nationwide medical insurance
• Life insurance gifted to all employees
• Long-term disability insurance gifted to all employees
• 401k and company matching
• Generous PTO policy
• HSA and FSA options
• Paid training and certification assistance