Account Manager

Base44 Inc.; New York, Northern (NY, KY); Hybrid; USD 125,000 - 150,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Retirement savings plan

Wellness benefits

Travel expenses coverage

Subsidized lunch

Job summary

Base44, an AI-powered software development platform recently acquired by Wix, is building the go-to-market team. As an Account Manager, you'll be the primary contact for business customers, guiding onboarding, adoption, and ongoing success.

You will identify growth opportunities, champion customer outcomes, and collaborate with sales, product, marketing, and support to deliver measurable ROI while leveraging AI tools to scale processes.

Qualifications

• 4+ years of account management or customer success experience in a B2B technology company, preferably a startup.
• Experience managing mid-market and enterprise customers in SaaS, AI, developer tools, ML, or related technology sectors.
• Proven track record of driving account growth, renewals, and customer satisfaction.

Responsibilities

• Own and nurture relationships with business customers, serving as their primary point of contact and trusted advisor.
• Ensure onboarding, adoption, and ongoing engagement with the Base44 platform.
• Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells.
• Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention.
• Translate customer feedback and needs into actionable insights for the product, engineering, and leadership teams.
• Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience.
• Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives.
• Use AI tools proactively to enhance productivity and the team's capabilities.

Skills

Communication

Presentation

Relationship building

Problem solving

Organizational skills

AI tooling mindset

Tools

AI platforms

Job description

• We’re building the go-to-market team for Base44, an AI-powered software development platform recently acquired by Wix. As an Account Manager, you'll be instrumental in managing business customers (from SMB to enterprise), nurturing long-term partnerships, ensuring they realize maximum value from our platform, championing their success, and identifying opportunities for growth. This role is ideal for a customer-centric professional who thrives in a fast-paced, entrepreneurial environment and is excited to foster relationships that drive both customer satisfaction and business expansion. You'll have a foundational role in scaling our business, advocating for our customers, and shaping a best-in-class customer experience. We’re building the go-to-market team for Base44, an AI-powered software development platform Responsibilities:
• Own and nurture relationships with our business customers, serving as their primary point of contact and trusted advisor
• Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform
• Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells
• Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention
• Translate customer feedback and needs into actionable insights for the product, engineering, and leadership teams
• Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience
• Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives
• Use AI tools proactively to enhance your own productivity and the team's from drafting - communications and synthesizing customer insights to building lightweight internal tools that reduce manual work
• Maintain and continuously improve how we work - building automations, templates, and AI-powered workflows that scale how the team manages accounts and tracks customer health
• Help define our operating motion from day one - establishing scalable playbooks, tooling, and AI-assisted processes that grow with the team

Requirements

• 4+ years of account management or customer success experience in a B2B technology company, preferably a startup
• Experience managing mid-market and enterprise customers in SaaS, AI, developer tools, ML, or related technology sectors
• Proven track record of driving account growth, renewals, and customer satisfaction
• Exceptional communication, presentation, and relationship-building skills
• Strong problem-solving abilities and a passion for helping clients achieve their goals
• Organized, proactive, and comfortable operating in a high-growth, fast-changing environment
• A builder's mindset: you're comfortable experimenting with AI tools, automating repetitive tasks, and figuring things out — you don't wait for a system to exist before creating one
• Bonus: Experience with AI platforms, developer-focused solutions, or technical customer onboarding

About the Team

We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform allows anyone to create custom software applications using natural language - no traditional coding required. We operate like a startup within Wix: fast-moving, collaborative, and focused on solving complex problems with simple, elegant solutions.

* Expected base compensation salary range $125,000 - $150,000. In addition to base pay you will receive company RSUs as part of the compensation package.Finalpackage may vary and willbe determined by various factorsincludinglocation the role is expected to be performed,shift, candidate profile and ideal qualifications. ForU.S. employees, this role is currently eligible for a benefit package that includescompetitivemedical, dental and visioninsurance,a retirement savings plan,wellness benefits, travel expenses and subsidized lunch no matter where you live. Other benefits varyfrom countrytocountry. You’llget a detailed offerat the final stages of the hiring process, though salary expectations may be discussed earlier in the process.