Account Manager

Cluep; New York (NY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

3 weeks paid vacation

Employer paid extended health benefits

Hybrid work model

Job summary

Cluep is seeking a detail-oriented Account Manager based in New York to enhance client engagement and oversee digital advertising programs. You will work closely with Sales and Operations to ensure execution, reporting, and performance optimization.

The ideal candidate has 2+ years of experience in Digital Media, strong analytical skills, and excellent communication abilities. This role offers a hybrid work model, paid time off, and extended health benefits.

Qualifications

• Minimum 2+ years of experience in Digital Media (agency, publisher, or Ad Tech).
• Experience managing multiple client accounts and projects simultaneously.
• Strong attention to detail and organizational skills.

Responsibilities

• Serve as the primary day-to-day point of contact for assigned clients post-sale.
• Identify potential upsell and incremental growth opportunities within existing accounts.
• Develop expertise in Cluep’s AI offerings and product capabilities.

Skills

Digital Media Experience

Analytical Skills

Proficient in Excel

Client Account Management

Communication Skills

Organizational Skills

Education

Bachelor’s degree in Business or Marketing

Tools

CRM systems (HubSpot, Salesforce)

Job description

The Role

Cluep is looking for a strategic and detail-oriented Account Manager to support and grow Cluep’s strong foothold in the US market. In this role, you will partner closely with Sales and Operations to ensure successful execution, reporting, and optimization of digital advertising programs while taking ownership of post‑sale client engagement and relationship management. This role is evolving beyond tactical execution to include proactive client communication, strategic planning support, and growth identification across existing business. The ideal candidate is highly organized, proactive, positive, and solutions-oriented.

Responsibilities

Client & Post‑Sale Relationship Management

• Serve as the primary day‑to‑day point of contact for assigned clients post‑sale.
• Own ongoing client engagement, ensuring proactive communication and alignment throughout campaign lifecycles.
• Support wrap reporting and participate in review meetings, helping transition performance insights into forward‑looking conversations.
• Identify potential upsell and incremental growth opportunities within existing accounts and surface them to senior leadership and Sales.

Campaign Execution & Performance

• Develop expertise in Cluep’s AI offerings and underlying product capabilities.
• Manage multiple client initiatives to ensure successful launch, delivery, and performance.
• Lead pre‑launch processes including kick‑off calls, targeting generation, and asset collection.
• Work closely with Operations to monitor campaigns and identify optimizations.
• Provide client reporting with data‑driven insights and recommendations.
• Prepare and present post‑campaign wrap reporting and assist in case study development.
• Assist Sales with pre‑sale needs and proposal support.
• Collaborate on compelling proposals that align Cluep’s AI solutions with client objectives.
• Support transition from new business to ongoing account management.

Internal Contribution

• Actively contribute feedback and ideas to improve tools, processes, and product offerings.

Required Qualifications and Skills

• Minimum 2+ years of experience in Digital Media (agency, publisher, or Ad Tech).
• Bachelor’s degree (Business, Marketing, or related field preferred).
• Strong analytical skills; highly proficient in Excel.
• Experience managing multiple client accounts and projects simultaneously.
• Excellent communication and presentation skills.
• Strong attention to detail and organizational skills.

Nice to haves

• Experience managing post‑sale client relationships.
• Exposure to account growth or upsell initiatives within existing accounts.
• Experience working with CRM systems (HubSpot, Salesforce, etc.).
• Familiarity with forecasting, pipeline tracking, or renewal planning.
• Interest in AI‑driven media or emerging ad tech solutions.
• Time off: 3 weeks of paid vacation, approximately 2 weeks off during holiday period and 4 extended summer long weekends.
• Schedule: hybrid work model (3 days in office) with flexible start/end times.
• Well‑being: employer paid extended health benefits and paid sick days.
• Culture: supportive team environment and inclusive workforce.
• Social: semi‑annual offsite social events, holiday and life event celebrations, quarterly company wide all‑hands, and more.

We are an equal opportunity employer and vow to make any necessary disability‑related accommodations, upon request, throughout the entirety of the recruitment and selection process. Need support in your application? Just let us know by emailing our HR at [e-mail] with the email subject being "Accommodation Request for Interview – Job Title".