Account Manager

Back-House; New York, Northern (NY, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Potential equity participation

Monthly healthcare stipend

Paid vacation

Dining stipend

Job summary

Back-House is seeking an Account Manager to own a portfolio of restaurant clients in NYC, serving as the primary relationship lead with owners and coordinating with an Operations Associate for day-to-day account work.

You will manage financials, drive strategic projects, and help operators grow their businesses with Back-House support, gaining front-row insight into how top hospitality brands are built and scaled.

Qualifications

• 3+ years in client services, restaurant finance, or hospitality ops.
• Proficient in Google Sheets or Excel; build/interpret financial models.
• Able to read a P&L and explain insights to non-finance audiences.
• Comfort with QuickBooks Online, Toast, Square, or MarginEdge.
• Strong prioritization and attention to detail across multiple accounts.
• Genuine passion for the restaurant industry.

Responsibilities

• Serve as primary contact for multiple restaurant owners.
• Oversee weekly financial reporting and cash flow management.
• Own strategic projects and drive them to completion.
• Coordinate across bookkeeping, marketing, tech, and owners for timely delivery.
• Flag opportunities to improve margins and efficiency.
• Maintain documentation and SOPs for each account.

Skills

Client relationship management

Financial modelling

Google Sheets / Excel

P&L analysis

Cross-team coordination

Education

Bachelor's degree in business/finance

Tools

QuickBooks Online

Toast

Square

MarginEdge

Job description

About Back-House

Back-House provides finance, operations, and marketing support for NYC's best independent restaurants. Our aim is to help great restaurants run like great businesses, giving owners Fortune 500-caliber infrastructure. Our clients include L'industrie Pizzeria, Aska, Prune, Court Street Grocers, Montague Diner, S&P Lunch, Elbow Bread, Sauced Wine Bar, and more.

Role Overview

We're hiring an Account Manager to take full ownership of a portfolio of restaurant clients. You'll be the primary relationship lead, working directly with owners to manage financials and drive execution on strategic projects. You'll operate as an embedded financial and operational lead, helping owners grow their business with the support of a Back-House Operations Associate, whom you'll direct on day-to-day account work. This role puts you at the center of NYC's independent restaurant scene with a front-row seat to how top hospitality brands are built and scaled.

Responsibilities

• Serve as the primary point of contact for multiple restaurant owners
• Oversee weekly financial reporting, cash flow management, and ad-hoc modeling
• Own strategic projects and operational initiatives – contributing ideas, managing timelines, and driving them to completion
• Coordinate across teams (bookkeeping, marketing, tech, restaurant owners/staff) to ensure timely, high-quality delivery
• Proactively flag opportunities to improve margins and efficiency, and drive solutions to client pain points
• Maintain documentation, SOPs, and internal notes for each account

Requirements

• 3+ years of experience in client services, restaurant finance, or hospitality operations
• Proficient in Google Sheets or Excel, and comfortable building and interpreting financial models
• Able to read a P&L, identify inefficiencies, and communicate insights clearly to a non-finance audience
• Experience with QuickBooks Online, Toast, Square, or MarginEdge preferred
• Comfortable owning client-facing relationships and juggling competing priorities across a portfolio – managing timelines, stakeholders, and deliverables with careful attention to detail
• Genuine passion for the restaurant industry and a desire to help operators build lasting businesses

Benefits

• Potential equity participation
• Monthly healthcare stipend
• Paid vacation + sick leave
• Dining stipend across our client restaurants

We'd love to hear about experience that's relevant to this role—and what draws you to working with restaurants.