Account Manager

Raydar; New York (NY); Híbrido; USD 100.000 - 140.000; Jornada completa

Descripción de la vacante

Raydar is seeking an Account Manager to own the post-implementation success of health-system customers. You will drive adoption, deliver measurable clinical and operational results, and prove ROI by tying product usage to real outcomes.

This is a relationship-first role, not a hard-selling one. You will work hybrid in NYC, coordinating with Product, Design, Engineering and Sales to ensure customer satisfaction and continued growth.

Formación

• 3–7 years of experience in account management at startups or similar fast-growing environments.
• Ability to navigate complex, matrixed orgs from frontline staff to C-level executives.
• Strong customer-obsession and ownership in ambiguous settings.
• Passion for transforming healthcare and advocating for customers.
• Authorized to work in the US without visa sponsorship.

Responsabilidades

• Own post-go-live relationship with hospital and health-system customers.
• Drive adoption and demonstrate ROI through outcomes tied to quality and efficiency.
• Identify renewal, upsell, and cross-sell opportunities aligned to customer ROI.
• Collaborate with Product, Design, Engineering and Sales to feed roadmap with customer feedback.
• Build and run account plans, MBRs and QBRs highlighting results and risks.

Conocimientos

Experience in account management

Stakeholder management

Customer obsession

Healthcare transformation passion

US work authorization

Descripción del empleo

Our client builds clinical AI software for health systems that gets patients on their medications faster. Its clinical reasoning engine automates the heavy administrative work in pharmacy and clinical workflows, such as prior authorizations and appeals, so hospitals and clinics reduce staff workload and increase provider revenue. The company has raised $80M, has more than 90 employees, sells to large enterprise health systems with mostly inbound pipeline, and is hiring quickly on this team.

The role

As an Account Manager, you will own the post-implementation success of health system customers. You will drive adoption, deliver measurable clinical and operational results, and prove ROI by tying product usage to real outcomes. This is a relationship-first role, not a hard-selling one.

What you'll do

• Own the post-go-live relationship for hospital and health system customers, building trusted partnerships across clinical, pharmacy, operational, IT and executive stakeholders while navigating complex governance structures.
• Develop strong executive and operational relationships that drive trust, retention and reference-ability.
• Drive adoption across departments and use cases, defining, tracking and communicating outcomes tied to quality, efficiency, patient impact and ROI.
• Proactively identify and address risks around change management, resourcing and workflow alignment.
• Own renewals and identify upsell and cross-sell opportunities that align new capabilities to customer needs and demonstrated ROI.
• Partner with Product, Design, Engineering and Sales, and turn customer feedback and usage patterns into input for the roadmap.
• Build and run structured account plans, MBRs and QBRs that highlight results, surface risks and align on future growth.

What we're looking for

• 3 to 7 years of experience in account management roles at fast-growing startups.
• Comfort navigating complex, matrixed organizations and working with everyone from frontline staff to C-level executives.
• Deep customer obsession and a high degree of ownership and accountability in ambiguous environments.
• A passion for transforming healthcare and advocating for customers.
• Authorized to work in the US without visa sponsorship (US citizens and Green Card holders).

Location and work model

• Hybrid: in person 4 days a week in the NYC office