Senior Account Manager

Jobtailor; Minneapolis (MN); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor in Minneapolis is seeking an experienced Account Manager to strategically manage a multimillion-dollar book of business in digital health. You will demonstrate value to clients and drive growth by identifying upsell opportunities, coordinating with internal teams, and ensuring high client satisfaction.

The role requires 3–5+ years of experience in account management or related operations, with knowledge of HIPAA and healthcare compliance.

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Marketing, or related field.
• 3–5+ years of account management, client success, or sales operations experience in digital health.
• Experience in end-to-end process optimization for strategic book management.
• Knowledge of healthcare regulatory and compliance requirements (HIPAA, CMS, etc.).
• Has claims processing knowledge and adjustment management.

Responsibilities

• Strategically manage a book of business above 1 million in revenue.
• Ensure timely updates of clients, prospects, partners, and vendors.
• Illustrate value of products/services to create growth.
• Manage proactive strategies for strategic accounts.
• Monitor utilization and growth data to inform decisions.
• Identify upsell and cross-sell opportunities within existing clients.
• Address issues quickly to maintain high client satisfaction and retention.
• Develop account growth strategies and success plans aligned to client objectives.
• Act as a trusted advisor with healthcare/industry knowledge.
• Collaborate with internal teams to meet client expectations and drive growth.
• Maintain accurate pipeline, forecast, and account activity in CRM systems.

Skills

Account Growth

Process Optimization

Utilization Monitoring

Upsell & Cross-sell

Pipeline Management

Education

Bachelor’s degree (Business/Healthcare Admin/Marketing)

Tools

HubSpot

Job description

Responsibilities

• Strategically manage a book of business above 1 million in revenue.
• Ensure timely update of client, prospects, partners, and vendors.
• Demonstrate the ability to illustrate the value of products and services to create growth.
• Manage and support proactive strategies and processes for strategic accounts.
• Activities include monitoring utilization and growth data.
• Proactively identify upsell and cross-sell opportunities within existing clients.
• Ensure high client satisfaction and retention rates by addressing issues quickly.
• Develop account growth strategies and success plans tailored to client business objectives.
• Act as a trusted advisor, leveraging healthcare and industry knowledge.
• Work closely with internal teams to deliver on client expectations and support growth initiatives.
• Maintain accurate pipeline, forecast, and account activity in CRM systems.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Marketing, or related field (required)
• 3–5+ years of account management, client success, or sales operations experience, preferably in digital health.
• Experience in end-to-end process optimization for strategic book management.
• Previous experience with claims processing and adjustment management.
• Familiarity Third Party Administrators, Aggregators and Resellers.
• Proficiency with CRM platforms (e.g., HubSpot) and pipeline management.
• Knowledge of healthcare regulatory and compliance requirements (HIPAA, CMS, etc.).
• Claims processing knowledge.

Hard Skills

• Account Growth Strategies
• End-to-End Process Optimization
• Utilization Monitoring
• Upsell and Cross-Sell IdentificationPipeline Management

Soft Skills

• Client Relationship Management
• Strategic Thinking
• Problem Solving
• Communication
• Proactive Issue Resolution