Account Manager

Klesk Metal Stamping Co; Minneapolis (MN); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance.

Life and disability insurance.

Traditional 401(k) and Roth 401(k)

80 hours paid time off annually

Job summary

Klesk Metal Stamping Co. is seeking an Account Manager to manage OEM relationships and drive profitable growth.

This on-site role in Northeast Minneapolis focuses on customer retention, pricing support, and cross-functional coordination to deliver high-quality, timely quotes. The successful candidate will coordinate with Engineering, Operations, and Purchasing to understand customer needs, develop account plans, and expand opportunities within key accounts.

Qualifications

• Experience managing OEM accounts in manufacturing or related industrial business.
• Experience coordinating with purchasing, engineering, quality, and operations teams.
• Experience supporting quotations, pricing discussions, and commercial negotiations.
• Ability to interpret customer technical requirements and coordinate with engineering teams.
• Strong written and verbal communication, relationship-building, and problem-solving skills.

Responsibilities

• Manage designated customer relationships and understand customer priorities and needs.
• Build relationships with purchasing, engineering, quality, and operations stakeholders.
• Conduct regular account discussions and coordinate customer visits and business reviews.
• Identify customer concerns and work with internal teams to resolve issues and maintain confidence.
• Coordinate with Customer Success Specialists to ensure consistent communication and follow-through.
• Gather forecasts and program information to support commercial and capacity planning.

Skills

OEM account mgmt

Customer relations

Quotations support

Pricing discussions

Commercial negotiations

MS Office

CRM/ERP systems

Education

Bachelor’s degree in business/engineering

Tools

CRM/ERP systems

Job description

Compensation: $80,000–$100,000 annual base salary, depending on relevant experience and qualifications.

Annual Performance Bonus: Target of 10% of base salary, based on a combination of company performance and individual contributions, as determined annually. Your first-year opportunity will be prorated based on your start date and the applicable incentive-plan terms.

Work Schedule: Monday–Thursday, on-site in Northeast Minneapolis

Klesk Metal Stamping Co. manufactures precision parts for customers in aerospace, defense, medical, electronics, recreation, and other industries. We build longstanding customer relationships through quality, responsiveness, and practical solutions to manufacturing and supply chain challenges.

Job Purpose

The Account Manager manages and develops designated original equipment manufacturer (OEM) customer relationships to support customer retention, profitable growth, and dependable commercial execution.

This position serves as a primary commercial contact for assigned accounts, builds relationships across customer organizations, and identifies opportunities to support additional parts and programs. The Account Manager supports pricing and estimating for new parts associated with existing customers, coordinates technical input from Engineering and other internal teams, and follows quotations through customer decisions.

This role is suited for an experienced manufacturing account professional who combines strong customer relationships with commercial judgment, disciplined follow-through, and a willingness to work hands-on within a small team.

Klesk offers the following benefits to eligible full-time employees:

• Medical, dental, and vision insurance.
• Life and disability insurance.
• Traditional 401(k) and Roth 401(k) retirement plan options.
• Supplemental benefit options.
• 80 hours of paid time off annually, accrued and prorated as applicable.

Benefits are subject to applicable eligibility requirements, company policies, and plan terms. Detailed information on benefits and associated costs will be provided separately.

Key Accountabilities

OEM Account Management and Customer Retention

• Manage designated customer relationships and maintain an understanding of customer priorities, requirements, and business needs.
• Build relationships with purchasing, engineering, quality, operations, and other customer stakeholders.
• Conduct regular account discussions and coordinate customer visits and business reviews.
• Identify customer concerns and work with internal teams to resolve issues and maintain customer confidence.
• Coordinate with Customer Success Specialists and Representatives to ensure consistent communication and follow-through.

Existing Account Growth and Opportunity Development

• Identify opportunities for additional parts, programs, tooling, and manufacturing services within assigned accounts.
• Expand relationships across customer departments, locations, and business units.
• Develop account plans with clear priorities, opportunities, and next actions.
• Gather customer forecasts and program information to support commercial and capacity planning.
• Evaluate opportunities with internal teams to ensure alignment with Klesk’s capabilities, capacity, and business priorities.

Pricing and Estimating Support

• Gather and clarify customer RFQ requirements, including drawings, specifications, quantities, timing, and commercial expectations.
• Coordinate with Engineering, Operations, Purchasing, and other contributors to obtain technical and cost inputs.
• Support pricing analysis and preparation of accurate, timely quotations for new parts and changes within existing accounts.
• Confirm quote assumptions, scope, and commercial terms before submission.
• Own customer-facing quote follow-up, track decisions, and document customer feedback.
• Support pricing reviews and negotiations within established approval authority.

Commercial Execution and Internal Coordination

• Coordinate customer pricing agreements, program changes, and other commercial requirements.
• Confirm internal alignment before making commitments regarding pricing, scope, capacity, or delivery.
• Communicate customer priorities and commitments to the appropriate internal teams.
• Support the transition of awarded work into customer onboarding and production planning.
• Identify recurring issues and recommend improvements to quoting and account management processes.

Account Information and Reporting

• Maintain accurate CRM records, account plans, contacts, opportunities, and follow-up commitments.
• Report account activity, quotation status, growth opportunities, and customer risks.
• Participate in department meetings, quoting reviews, and company communication routines.

Qualifications

Required

• Demonstrated success managing and growing OEM accounts in manufacturing or a related industrial business.
• Experience working with customer purchasing, engineering, quality, and operations teams.
• Experience supporting quotations, pricing discussions, and commercial negotiations.
• Ability to understand customer technical requirements and coordinate with Engineering and other subject-matter experts.
• Strong written and verbal communication, relationship-building, and problem-solving skills.
• Sound commercial judgment and comfort working with pricing, cost information, and business data.
• Strong organization and follow-through across multiple accounts and priorities.
• Proficiency with Microsoft Office and experience using CRM, ERP, or related business systems.
• Ability to work independently and contribute effectively within a hands-on, collaborative team.

Preferred

• Five or more years of relevant manufacturing account management experience.
• Experience serving Fortune 500 or other large, complex OEM customers.
• Experience with precision metal stamping, tooling, machining, or related manufacturing processes.
• Familiarity with technical drawings, customer specifications, and manufacturing cost drivers.
• Experience serving aerospace, defense, medical, or other customers with demanding quality and documentation requirements.
• Bachelor’s degree in business, engineering, or a related field, or equivalent relevant experience.
• Customer Focus: Understands customer needs and builds trust through responsiveness and reliable commitments.
• Commercial Judgment: Balances customer requirements, profitability and company capabilities.
• Ownership: Takes initiative and follows opportunities and issues through completion.
• Communication: Shares clear, accurate information with customers and internal teams.
• Collaboration: Brings the right people together to support decisions and execution.
• Organization: Maintains accurate records and manages competing priorities effectiveness.
• Problem Solving: Identifies underlying issues and develops practical solutions.
• Adaptability: Learn new systems and processes.

Measures of Success

Success in this position may be evaluated based on:

• Revenue and profitable growth within assigned accounts.
• Customer retention and strength of customer relationships.
• Quote turnaround time and completion of follow-up commitments.
• Quote win rate and understanding of customer decisions.
• Development and conversion of new-part and program opportunities.
• Accuracy of pricing, account information, and commercial commitments.
• Effective coordination of awarded work and resolution of customer concerns.

Compliance

This role may require access to information subject to applicable export-control requirements. Employment and access to controlled information are subject to the company’s established compliance procedures.

Klesk Metal Stamping Co. is an Equal Opportunity Employer. Employment decisions are based on job-related qualifications without discrimination based on any status protected by applicable law.

E-Verify

Klesk Metal Stamping Co. participates in E-Verify to confirm employment authorization.