Account Manager

Kids for the Future; Milan (IL); On-site; USD 44,000 - 50,000; Full time

Job summary

Kids for the Future is seeking an Account Manager to support operations by coordinating, managing, tracking, and scheduling delivery appointments for customers. This role serves as the primary account manager for TFL customers and is offered as a full-time exempt position.

Responsibilities include monitoring emails, booking backhauls, tracking driver movements, and communicating with Billing/Payroll. The role emphasizes proactive supply chain management and teamwork.

Qualifications

• High school diploma required.
• Proficiency in MS Word and Excel.
• Strong organizational and communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Monitor customer emails and inquiries and respond in a timely manner
• Coordinate with customers to efficiently book backhauls and reloads
• Track driver movement and load status to ensure deliveries or pick-ups are pacing as scheduled
• Communicate with Billing/Payroll department regarding driver paperwork discrepancies
• Effectively manage targeted growth accounts
• Accurately & efficiently enter customer orders
• Understand customer needs and demands to proactively manage supply chains and minimize delays
• Correlate with IT department to update customers and load information into the TMS system as needed
• Dispatch short-haul drivers to pick up and deliver loads to customers and vendors
• Performs other duties as assigned

Skills

MS Office

Communication

Self-motivation

Teamwork

Education

High school diploma

Tools

TMS system

Job description

• Base Pay $44,000.00 - $50,000.00 / Year
• Employee Type FT Exempt
• Required Degree High school

Contact information

• Name Human Resources
• Phone [phone]

Description

The Account Manager is responsible for providing support to the operations team by coordinating, managing, tracking, and scheduling delivery appointment times for customers. This position is the primary account manager for the customers of TFL.

Duties/Responsibilities:

• Monitor customer emails and inquiries and respond in a timely manner
• Coordinate with customers to efficiently book backhauls and reloads
• Track driver movement and load status to ensure deliveries or pick-ups are pacing as scheduled
• Communicate with Billing/Payroll department regarding driver paperwork discrepancies
• Effectively manage targeted growth accounts
• Accurately & efficiently enter customer orders
• Understand customer needs and demands to proactively manage supply chains and minimize delays
• Correlate with IT department to update customers and load information into the TMS system as needed
• Dispatch short-haul drivers to pick up and deliver loads to customers and vendors
• Performs other duties as assigned

Requirements

Required Skills/Abilities:

• Proficiency in computer programs such as Microsoft word, excel, etc.
• Excellent organizational, written, and verbal communication skills
• Must be a self-starter and have a positive, “can-do” attitude
• Embraces teamwork and appreciates problem-solving in group environments

Military veterans are encouraged to apply!