Account Manager

Marketcall Inc.; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Marketcall Inc. in Miami, FL is seeking an Account Manager to maintain and expand relationships with advertisers and partners. You will ensure campaigns are set up correctly, optimized for performance, and aligned with client goals.

You will work across Insurance, Finance, Legal, Home Services, and Home Improvement sectors, monitor performance, and collaborate with our internal teams to deliver results. Excellent communication and a data-driven mindset are essential.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field.
• Experience in account management or client services.
• Strong analytical skills with KPI interpretation.
• Excellent communication and relationship-building abilities.

Responsibilities

• Build and grow relationships with clients across Insurance, Finance, Legal, Home Services, and Home Improvement.
• Monitor campaign performance, analyze KPIs, and recommend optimizations to improve results.
• Coordinate with media buying, affiliate, operations, and technical teams to launch and scale campaigns.
• Manage day-to-day client communication, reporting, tracking, and payment processes.
• Support new campaign launches, integrations, and conversion tracking.
• Identify opportunities to upsell and expand existing accounts.
• Negotiate terms, pricing, and volumes as needed.
• Keep CRM data accurate and provide fast, reliable client support.

Skills

Account management

Analytical skills

Communication

Time management

Interpersonal skills

Client relationship building

Education

Bachelor’s degree in Business, Marketing, Communications, or related field

Tools

CRM tools

Pay Per Call systems

Affiliate marketing platforms

Job description

Marketcall Inc. is a lead generation agency, media company, and affiliate network with focuses in several verticals. We specialize in performance marketing, connecting businesses with high-intent customers through qualified inbound calls, leads, and results-driven digital campaigns.

At Marketcall, we combine proprietary technology, in-house media buying expertise, and an extensive network of advertising partners to build and scale performance-based campaigns across a variety of industries. Our team operates at the intersection of marketing, technology, analytics, and sales, creating solutions that deliver measurable value for both advertisers and publishing partners.

Our Account Manager role is a full-time, on-site position based in Miami, FL. This role is responsible for managing and growing relationships with advertisers and partners, ensuring campaigns are set up correctly, optimized for performance, and aligned with client goals.

What you'll do

• Build and grow relationships with clients across Insurance, Finance, Legal, Home Services, and Home Improvement.
• Monitor call campaign performance, analyze key metrics, and recommend optimizations to improve results.
• Work closely with our media buying, affiliate, operations, and technical teams to launch and scale campaigns.
• Manage day-to-day client communication, reporting, tracking, reconciliations, and payment-related processes.
• Support new campaign launches, technical integrations, and conversion tracking.
• Identify opportunities to upsell, cross-sell, and expand existing accounts.
• Negotiate campaign terms, pricing, and volumes when needed.
• Keep CRM data accurate and ensure clients receive fast, reliable support.

This position also involves identifying opportunities for upselling and cross-selling, negotiating terms, and maintaining a high level of client satisfaction.

Qualifications

• Experience in account management, client services, or partner relations, preferably in performance marketing, lead generation, or a related digital advertising environment.
• Strong analytical skills, including the ability to interpret KPIs, track campaign performance, and use data to make informed recommendations.
• Excellent communication and interpersonal skills, with the ability to present information clearly, manage expectations, and build long-term professional relationships.
• Solid organizational and time management abilities, including prioritizing multiple accounts, meeting deadlines, and maintaining accurate documentation.
• Comfort working with CRM tools, spreadsheets, and reporting platforms; experience with Pay Per Call or affiliate marketing systems is a plus.
• Adaptability and problem-solving skills, with a proactive approach to identifying issues and collaborating with teams to implement solutions.
• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.

We’re building a team of people who want to grow with the company - not simply fill a position. If you’re looking for a role where you can take ownership, develop your expertise, and contribute to a growing performance marketing business, we’d love to hear from you.