Account Manager

Trend Capital Holdings, Inc.; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Full healthcare package

401k with company match

Catered lunch

Coffee and snacks

Paid parking

Competitive pay

Job summary

Trend Capital Holdings, Inc. is seeking an Account Manager to be the main contact for buyers, ensuring accounts run smoothly and perform well. You will deliver performance reports, provide data-driven recommendations on bids and pricing, and support onboarding and campaign launches.

If you’re someone who enjoys problem-solving, working with data, and building strong client relationships, this role offers the opportunity to make a real impact.

Qualifications

• Bachelor’s degree in Marketing, Business, Communications, or related field (or equivalent experience).
• 2+ years of experience in account management, client services, or digital marketing.
• Strong communication skills to manage client relationships and explain performance data.
• Analytical mindset with ability to interpret metrics and optimize campaigns.
• Experience with reporting tools, spreadsheets, or dashboards.

Responsibilities

• Be the primary operational contact for buyers and ensure accounts are active and performing.
• Pull regular performance reports (lead volume, call data, clicks, conversions) and translate into updates.
• Provide bid guidance and pricing recommendations based on performance data.
• Assist in onboarding new buyers and coordinating smooth launches to live traffic.
• Be the first line of response for issues and follow through until resolved.
• Maintain proactive communication and look for opportunities to grow revenue.
• Collaborate cross-functionally to support client success.

Skills

Account management

Client services

Digital marketing

Data interpretation

Performance reporting

Communication

Analytical mindset

Cross-functional collaboration

Education

Bachelor’s degree in Marketing, Business, Communications, or related field

Tools

Excel

Google Sheets

Job description

Job Description

Job Description

ABOUT THIS JOB

As an Account Manager, you act as the main point of contact for buyers, ensuring accounts run smoothly and perform well. You handle day-to-day communication, deliver performance reports, and provide data-driven recommendations on bids, pricing, and optimizations while supporting onboarding and campaign launches.

If you’re someone who enjoys problem-solving, working with data, and building strong client relationships, this role offers the opportunity to make a real impact.

ACCOUNT MANAGER RESPONSIBILITIES

• Saves as the primary operational contact — answering questions, fulfilling requests, and making sure accounts are active and performing.
• Pulls together regular performance reports for buyers — lead volume, call data, click performance, conversion rates, and any other metrics relevant to the account. Translates data into clear, actionable updates.
• Works with buyers to provide bid guidance and pricing recommendations based on performance data. Communicates ad creative changes, payout adjustments, and optimization opportunities in a timely manner.
• Assists in getting new buyers set up and integrated — coordinating with the Client Operations Manager to ensure a smooth launch from signed contract to live traffic.
• When a buyer flags a problem — a lead quality concern, a billing discrepancy, a technical issue — this person is the first line of response. Owns the follow-through until it’s resolved.
• Keeps consistent communication with assigned accounts — regular check-ins, proactive updates, and making sure buyers feel supported and valued even when nothing is wrong.
• Spots opportunities within existing accounts to expand revenue, introduce new products, or deepen the partnership.

REQUIRED KNOWLEDGE & SKILLS

• Bachelor’s degree in Marketing, Business, Communications, or a related field (or equivalent experience).
• 2+ years of experience in account management, client services, or digital marketing.
• Strong communication skills, with the ability to manage client relationships and clearly explain performance data.
• Analytical mindset with experience interpreting metrics such as lead volume, conversion rates, and campaign performance.
• Ability to translate data into actionable insights and optimization strategies.
• Understanding of digital marketing, lead generation, or performance-based advertising models.
• Experience with reporting tools, spreadsheets, or dashboards (e.g., Excel, Google Sheets).
• Problem-solving skills with the ability to quickly identify issues and drive resolutions.
• Strong organizational and time management skills, with the ability to manage multiple accounts simultaneously.
• Attention to detail when handling account updates, pricing changes, and performance tracking.
• Ability to collaborate cross-functionally with internal teams.
• Proactive mindset with a focus on account growth, optimization, and client success.

Our company offers great benefits: full healthcare package (medical, dental, vision, life), 401k with a company match, catered lunch, coffee, tea and snacks, paid parking, competitive pay, and much more! Anyone who joins our team will have great potential for career and personal growth.