Account Manager

Merkle Schweiz; Maryland; Remote; USD 51,000 - 84,000; Full time

Job summary

A global performance marketing agency is seeking a Digital Account Manager to oversee client success and deliver exceptional service. The role involves collaboration with internal teams, client liaison, and ensuring operational support for projects. Candidates should have significant experience in client services and account management.

Benefits

Medical, vision, and dental insurance

Short-term and long-term disability insurance

Flexible paid time off

At least 15 paid holidays per year

Paid sick and safe leave

Qualifications

• 2+ years of experience in client services/account management.
• 1+ years managing client relationships.
• Willingness to travel overnight if needed.

Responsibilities

• Connect with clients to support delivery and service.
• Coordinate activities ensuring on-time project delivery.
• Review reporting metrics for positive trends.

Skills

Client Services

Account Management

Problem Solving

Collaboration

Job description

Merkle is a global performance marketing agency with a 32-year track record of helping the best brands in the world create personalized experiences at every stage of the customer life cycle. Some of their esteemed brand relationships include Citibank, EmblemHealth, Dell, AARP, AT&T, Target, L’Oréal, Universal Orlando Resorts and the American Cancer Society.

We are looking for a dynamic Digital Account Manager to help maintain client success by providing exceptional service and value to our clients from both an internal and external perspective. As the Account Manager you will oversee the daily process of operational support for clients across industries and be the direct liaison between the internal departments, our client account team and client. The Account Manager supports our practice area teams to achieve client goals. You will report into the Client Director.

The Account Manager will participate in professional development to learn and operate Merkle processes. You will help support the internal client team by ensuring that operations and support activities are completed, directly contributing to our client’s success.

Key Responsibilities

• Connect with client to support delivery of communication and service
• Work with colleagues across dentsu to meet client service needs.
• Coordinate activity ensuring projects and plans are achieved on time and within budget. Keep internal and external teams updated regarding project progress and address any concerns. Ensure compliance with operational processes
• Aim to exceed client expectations and maintain trusted relationships internally and externally
• Coordinate internal and external client meetings
• Apply insights to new tasks independently
• Review reporting metrics looking for positive trends and anomalies
• Monitor overall health of client use cases and ongoing important performance metrics

People & Teams

• Establish collaborative relationships with practice areas, internal production teams and client leadership team, as applicable
• Engage clients, providing updates, sharing insights, and promptly addressing their needs
• Team player, collaborating with team members and contributing positively to team morale and culture

Qualifications:

• 2+ years of experience in client services/account management or a combination of agency and client-side work
• 1+ years of experience managing client relationships and producing viable solutions
• Experience digging into prospects’ pain points and validating the issues they’re facing
• Willingness to travel overnight if needed (not expected)

The annual salary range for this position is $51,000-$83,375. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,

• Short-term and long-term disability insurance,

• Flexible paid time off,

• At least 15 paid holidays per year,

• Paid sick and safe leave, and

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com opens in a new tab .

To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.

#LI-CP1 #MERKLE #LI-REMOTE

This is a remote position.

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We are aware of several scams targeting job seekers and candidates. Please be vigilant. All communication throughout the recruitment process will be from an official member of the dentsu recruitment team, using corporate email addresses (e.g., @dentsu.com or @merkle.com). We will never ask you to send money or vouchers to secure employment. If you suspect you have been a victim of a scam, please report the incident to your bank, local police, or fraud protection authority immediately. Additionally, you can report the scam to us at [e-mail] so we can take appropriate action to request the website is taken down. Please note that Merkle and dentsu are not responsible for any losses incurred as a result of these scams. We advise all individuals to exercise caution and verify the authenticity of any job offers or communications received.