Franchisee Account Manager

PAR Technology; Village of New Hartford (NY); Remote; USD 60,000 - 70,000; Full time

Job summary

PAR Technology, a leader in restaurant technology, seeks a Franchisee Account Manager to drive customer satisfaction and revenue growth. This remote position requires strong account management skills and a background in B2B sales, focusing on building long-term relationships with franchise clients.

Qualifications

• 5+ years in customer success or account management.
• Experience in SaaS or POS industry required.
• Ability to navigate complex enterprise accounts.

Responsibilities

• Act as a strategic partner to franchise clients.
• Drive revenue growth by upselling within accounts.
• Monitor account health and proactively address issues.

Skills

Customer success

Account management

B2B sales

Communication

Presentation

Technical acumen

Collaboration

Education

Bachelor's degree in Business, Marketing, or a related field

Tools

Salesforce

MS Office

Job description

Join to apply for the Franchisee Account Manager role at PAR Technology

17 hours ago Be among the first 25 applicants

Join to apply for the Franchisee Account Manager role at PAR Technology

Get AI-powered advice on this job and more exclusive features.

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description

As part of the Franchisee Account Manager Team, the Franchisee Account Manager acts as a strategic partner to PAR’s mid-market customer base. This role is responsible for driving customer satisfaction and revenue growth by identifying opportunities to expand product adoption within existing accounts. The ideal candidate will be proactive in building relationships, identifying value-driven opportunities, and collaborating cross-functionally to drive success for our customers and PAR.

Position Location:

Remote USA

Reports To

Director, Franchise Sales

Requirements

What We’re Looking For:

• 5+ years in customer success, account management, B2B sales, or a related role
• SaaS or POS industry experience required
• Experience navigating complex enterprise accounts and engaging multiple stakeholders
• Strong communication and presentation skills
• Self-starter with the ability to operate independently and think strategically
• Strong technical acumen and proficiency with Salesforce, MS Office, and ERP systems
• Bachelor's degree in Business, Marketing, or a related field preferred
  
  

Additional Skills

• Consistently positive attitude and the ability to adapt to ambiguity
• Proven track record of upselling and maintaining client relationships
• Strong collaboration skills to work across GTM and Product teams
• Deep interest in restaurant operations and a willingness to become an industry expert
  
  

Unleash your potential: What you will be doing and owning:

• Act as a trusted partner to franchise clients, building long-term relationships
• Lead strategic account management, including planning, upselling, and renewals
• Partner with the Client Success Team to conduct regular business reviews
• Maintain a deep understanding of PAR’s product suite and industry trends
• Collaborate cross-functionally to align on customer needs and business goals
• Monitor account health and proactively address challenges and opportunities
• Provide product feedback to internal teams to enhance service delivery
• Drive revenue growth and reduce churn in assigned accounts
  
  

Interview Process

• Interview #1: Video interview with Talent Acquisition Team
• Interview #2: Video interview with the Hiring Manager (via MS Teams)
• Interview #3: Video interview with the Team (via MS Teams)
  
  

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [e-mail]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

Compensation Range: $60K - $70K

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

Referrals increase your chances of interviewing at PAR Technology by 2x

Sign in to set job alerts for “Account Manager” roles.

Account Executive – UGG Sporting Goods Channel

New York, United States $100,000.00-$125,000.00 2 weeks ago

New York, United States $53,000.00-$80,000.00 4 days ago

New York, United States $70,000.00-$140,000.00 19 hours ago

New York, United States $70,000.00-$140,000.00 19 hours ago

Enterprise Account Manager (New York City)

New York, United States $70,000.00-$115,000.00 2 weeks ago

New York, United States $50,000.00-$50,000.00 1 week ago

New York, United States $115,200.00-$225,000.00 4 days ago

Associate Account Manager- Entry Level- (Upstate New York) (Remote)

New York, United States $80,000.00-$80,000.00 1 week ago

New York, United States $272,700.00-$484,300.00 2 weeks ago

New York, United States $160,000.00-$180,000.00 1 week ago

New Hartford, NY $70,000.00-$90,000.00 5 days ago

New York, United States $70,000.00-$100,000.00 1 day ago

Utica-Rome Area $92,000.00-$153,000.00 5 days ago

New Hartford, NY $70,000.00-$90,000.00 1 day ago

New York, United States $90,000.00-$110,000.00 3 months ago

New York, United States $90,263.00-$157,959.00 5 hours ago

Customer Success Sales Account Manager - USA Remote

Regional/ Senior Account Executive, New York(Cybersecurity)

Senior Account Executive - Integration - Nation's Top Sales Recruiters

New York, United States $140,000.00-$300,000.00 7 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.