Account Manager

Shields-Facilities-Maintenance-LLC-; Maple Shade Township (NJ); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health plans

401(k) match

Career growth

Hybrid work option

Job summary

Shields Facilities Maintenance LLC in Maple Shade, NJ is seeking an Account Manager to join our Operations Team and oversee delivery of services for assigned clients. This full-time role focuses on sourcing vendors, tracking progress, and ensuring client satisfaction with strong focus on compliance and contracts.

The ideal candidate will manage vendor relationships, coordinate invoicing, and provide exceptional service, with opportunities to grow within an employee-focused organization.

Qualifications

• Experience managing client accounts
• Vendor sourcing and contract management experience
• Strong proficiency with Excel and MS Office

Responsibilities

• Source and evaluate qualified vendors who meet compliance standards.
• Manage contracts with vendors and monitor performance.
• Ensure ongoing compliance with company and customer requirements.
• Investigate issues for assigned accounts and plan resolutions.
• Track open tasks and jobs to ensure timely delivery to clients.
• Prepare documentation for invoicing and resolve invoicing disputes.
• Communicate with clients to ensure satisfaction and address complaints.
• Available for on-call after hours and weekend snow services support.

Skills

Customer service

Vendor management

Excel

Communication

Problem solving

Team collaboration

Tools

Microsoft Office

Outlook

CRM software

Job description

Account Manager

Shields Facilities Maintenance LLC Maple Shade, New Jersey, United States

About this position

Shields Facilities Management, LLC, (SFM) is seeking highly motivated applicants for a Account Manager position working with our Operations Team to manage the delivery of services. This full-time position offers a competitive salary with benefits and the opportunity to grow and advance within an employee-focused organization. This role can be based out of our Blue Bell, PA or Maple Shade, NJ offices.

The Account Manager will be responsible for the complete management of assigned customers, from sourcing of vendors and insurance certification, to tracking work progress at customer locations. Shields is continuously focused on expanding its roster of the finest retail clients, and the Facilities Services Manager will play a pivotal role in this growth.

Shields Facilities Maintenance is a national, world-class vendor management company boasting an extensive network of vendors, customized customer relationship management software, and an operations team who possess expertise and customer service skills that are second to none in the industry. We design and deliver targeted maintenance programs for national and regional retail, food service, financial, and healthcare facilities. SFM offers a comprehensive compensation package including competitive salaries, multiple healthcare plans including supplemental coverage and a 401(k) Plan with company match. We are actively seeking motivated individuals who can actively engage in our employee focused culture and make SFM better through your valuable contributions.

Shields offers a standard 5-day work week with 4 of those days working from the office and the 5th working remotely if desired.

Key Job Responsibilities include:

• Source and evaluate qualified competitive vendors who meet all compliance standards.
• Choose the best vendors to provide needed services and manage contracts with these vendors.
• Ensure compliance on an ongoing basis consistent with company and customer requirements.
• Investigate issues that arise pertaining to assigned accounts, working to determine the root cause of the problem and developing a plan for resolution.
• Track all open tasks and jobs, evaluating the quality of service delivery to ensure they are completed on time and to the customer's satisfaction.
• Provide appropriate documentation, consistent with the scope of work and customer expectations.
• Prepare relevant documentation for invoicing and manage any invoicing disputes.
• Communicate with clients to ensure account satisfaction and professionally handle any customer complaints.
• Available for on-call after hours and weekend snow services support.

Our ideal candidate should exhibit the following:

• Self-managed, with the ability to work with and through a team.
• Proficiency in Microsoft Office, Outlook, Excel, and Word with a strong emphasis on Excel.
• Ability to adapt in a fast-paced environment with excellent multi-tasking skills.
• Comfort in gathering information and making decisions.
• Interested in learning and growing within their career and motivated by success.
• Strong drive for results.
• Disciplined with strong attention to detail.
• Concern for delivering work on time and to the client’s satisfaction.
• A creative thinker who uses outside-the-box ideas for problem solving.
• Someone who understands the importance of providing outstanding customer service to our clients.