Account Manager

Tech Sales Jobs; Nashville (TN); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Uncapped commissions

Vehicle reimbursement

401k match

Health/Dental/Vision insurance

Laptop and iPhone provided

Paid time off + holidays

Job summary

City Wide Facility Solutions in Nashville, TN is seeking an Account Manager (Facilities Solutions Manager) to drive growth, nurture client relationships, and lead a fast-paced team in a hybrid work setting.

Base salary around $70,000 with on-track earnings over $110,000; a comprehensive benefits package and uncapped commissions are included. This role emphasizes client success, operational excellence, and career growth within a nationwide company.

Qualifications

• 3-5 years of sales and management experience in building maintenance or facility management.
• High School diploma required; bachelor’s degree desirable.
• Detail-oriented with strong follow-through on commitments.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Must have reliable transportation.

Responsibilities

• Cultivate and expand client relationships, ensuring high retention and exploring opportunities for service diversification.
• Oversee service delivery across client sites, manage contractor relationships and ensure quality and compliance.
• Coordinate site visits and develop strategic solutions to improve client satisfaction and efficiency.
• Utilize CRM to manage client interactions, schedules, and performance reporting.
• Lead and develop a high-performing team to meet targets.

Skills

Client relationship management

Sales leadership

CRM systems

Communication skills

Team management

Education

High School diploma

Bachelor's degree desirable

Tools

CRM software

Job description

Account Manager

Location: Nashville, Tennessee, United States

Department: EnvisionQ

Workplace: hybrid

Employment Type: full

Description

City Wide Facility Solutions in Nashville, TN is looking for an enthusiastic, driven Account Manager—also known as a Facilities Solutions Manager (FSM)—who is ready to make an impact. This is an opportunity to help drive business growth, build strong client relationships, and grow your own career in a high-energy, fast-paced environment where performance is recognized and rewarded.

We offer a competitive base salary, an attractive commission structure, and a robust benefits package for the right candidate.

Why City Wide?

City Wide Facility Solutions is a leader in the building maintenance industry with more than 120 locations nationwide. We are a sales and management company providing clients with a single-source solution for virtually all of their interior and exterior building maintenance needs.

Our culture is built around our core values of relentless customer service, a growth mindset, and hustle. We're looking for people who want more than just a job—we're looking for individuals who want to build a career, grow professionally, and be rewarded for their performance.

We're passionate about promoting from within and creating opportunities for our people to advance. You'll be part of a high-energy, collaborative, inclusive, and fun team environment where hard work, initiative, and results get noticed.

• Key Responsibilities:
• Client Relationship Management: Cultivate and expand client relationships, ensuring high retention rates and exploring opportunities for service diversification and expansion.
• Operational Excellence: Oversee the delivery of services across all client sites, maintaining the highest standards of quality and compliance, and manage contractor relationships including hiring, negotiation, and performance assessments.
• Strategic Problem Solving: Address and resolve client concerns, coordinate site visits, and develop strategic solutions to enhance client satisfaction and operational efficiency.
• Technology and Reporting: Utilize City Wide’s CRM to manage client interactions, service schedules, and performance reporting, ensuring all data is leveraged to improve service delivery.
• Ideal Candidate:
• Proven background in account management, sales, or a similar field within the service industry.
• Strong leadership skills with experience in managing diverse teams.
• Excellent problem-solving, organizational, and communication skills.
• Technologically adept with experience in CRM systems preferred.
• Motivated by a fast-paced, results-driven environment.

• Compensation:
• Base Salary: $70,000 with the potential for significant On Track Earnings of $110,000+ based on performance.
• Additional Benefits: Comprehensive benefits package, including health insurance, paid time off, and a competitive bonus structure.

• Performance Metrics for Success:At City Wide Facility Solutions, we believe in transparency and clarity in how we measure success. As a Facility Solutions Manager, your performance will be evaluated against several key metrics that are crucial for the growth and satisfaction of your clients and the prosperity of our branch. These include:
• Client Retention: Aim to maintain a client retention rate of 96-98%. High retention rates reflect superior service and client satisfaction.
• Revenue Growth: You are expected to generate extra service (ES) sales, with specific targets set based on your defined territory.
• Quality Assurance: Conduct and report on detailed quality control inspections to ensure all services meet our high standards.
• Operational Excellence: Manage service delivery effectively, ensuring compliance with client and company standards.
• Team Management: Lead and develop your team, ensuring high performance and adherence to company protocols.

Requirements

• 3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience.
• High School diploma required; bachelor’s degree highly desirable.
• Highly detail oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Must have reliable transportation.

Benefits

Benefits

• Base salary $70,000
• Uncapped commissions with first year earnings $110,000 plus.
• Top performers making over $200,000
• Protected territory
• Expense/entertainment account
• Vehicle reimbursement $600.00 monthly
• Mentorship by company leadership
• Company issued laptop and iPhone
• Paid time off (in addition to 7 paid holidays)
• 401k – company match
• Health/Dental/Vision insurance