Account Manager

Park West; Las Vegas (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

Park West seeks an Account Manager to oversee a diverse portfolio of landscape properties in Las Vegas. You will lead field staff, manage budgets, and ensure customer satisfaction and portfolio profitability.

Strong communication and decision-making are essential to coordinate scheduling, dispatch, and quality control across all accounts. In this role, you will hire and train staff, monitor performance, and conduct regular site walks with clients.

Qualifications

• Experience leading a maintenance or field-service team.
• Ability to manage budgets across multiple accounts.
• Proven leadership and people-management skills.

Responsibilities

• Primary contact for assigned maintenance customers and agreements.
• Manage budgets to meet branch financial goals and service levels.
• Organize staff hiring, training, and performance monitoring.
• Schedule workforce and optimize crew productivity and hours.
• Oversee vehicle maintenance, dispatch, and equipment management.
• Review timecards and ensure accurate labor coding.
• Attend job walks with customers and monthly portfolio reviews.
• Participate in after-hours customer board meetings when needed.
• Close open work orders and maintenance requests promptly.
• Ensure adherence to Plant Health program guidelines.

Skills

Customer relationship management

Budget management

Team leadership

Strong communication

Decision making

Education

Bachelor's degree in Business/Management

Job description

The Account Manager is responsible for managing a diverse portfolio of properties. This position is required to be proficient in performing complex tasks of landscape management that include a wide range of maintenance responsibilities described below. They must possess strong people and communication skills that will allow them to effectively lead a team that will ensure customer satisfaction and portfolio profitability.

Role and Responsibilities:

• Primary contact for their assigned maintenance customers, and requires strong written and verbal communication skills, the ability to make decisions and execute customer agreements.
• Effectively manage budgets for each assigned customer while striving to meet branch financial goals and maintaining a high level of service.
• Organize people and processes including but not limited to staff hiring, training, staff management, and monitoring the quality of work provided by the field staff.
• Manage crew productivity for each assigned job, ensuring that tasks are completed on or before the total estimated hours.
• Manage work force scheduling appropriate to each maintenance account in their portfolio
• Oversee timely dispatch, proactive scheduling, equipment management, vehicle maintenance needs and tool equipment management for their portfolio.
• Responsible for the daily operation and management of assigned trucks, fuel card procedures, weekly vehicle inspection report, safety checks, maintenance, and storage.
• Review team timecards daily and to ensure that all labor hours are accounted for and coded correctly.
• Attend job walks with customers as necessary and walk each job in their assigned portfolio a minimum of once per month.
• Attend customer board meetings as needed outside of normal business hours. (typically nighttime meetings)
• Responsible for the completion and closing of open work orders and maintenance requests.
• Ensures that jobs follow the Plant Health program guidelines.
• Continually evaluate individual team members and identify training needs to high potential employees for career advancement.