Account Manager

Landscape Workshop; Dallas (TX); On-site; USD 52,000 - 80,000; Full time

Job summary

Landscape Workshop seeks an Account Manager to oversee commercial landscape maintenance accounts, manage maintenance crews, and nurture client relationships. You will report to the General Manager and work closely with crews, sales, and clients to ensure quality work and satisfaction.

Responsibilities include coordinating resources, scheduling, budgeting support, and ensuring safety. You will help identify enhancement services and communicate opportunities to the team.

Qualifications

• Minimum 2 years managing landscape maintenance crews and interfacing with customers.

Responsibilities

• Manages day-to-day operations of maintenance crews and coordinates with fellow Account Managers on shared resources.
• Ensures customer satisfaction through relationship building, communication and site visits.
• Identifies resources needed for team and assigns responsibilities: schedules, crew members, equipment, and repairs.
• Supports training for crew leaders and ensures safety for employees and clients.
• Communicates business development opportunities and tracks team hours and expenses.

Skills

Crew management

Customer relationship

Operations coordination

Budget tracking

Job description

Landscape Workshop, LLC (LW) is a full-service landscape company headquartered in Birmingham, AL. We provide high-end integrated landscaping solutions to customers throughout the Southeast. We are forecasting significant growth in our business. Be a part of a financially stable, growing company, with an aggressive compensation plan and excellent benefits.

Position Summary:

An Account Manager is responsible for managing the maintenance crews and customer relationships for a portfolio of commercial landscape maintenance accounts assigned to that Account Manager. The Account Manager reports to the General Manager, has a strong work ethic and enjoys interacting with our crews, sales team members and clients.

Account Manager responsibilities include (but are not limited to):

• Manages the overall day-to-day operations of their crews and coordinates with the team of fellow Account Managers on shared resources
• Ensures that customers are completely satisfied through relationship building, communication and regular site visits
• Identifies resources needed for team and assigns individual responsibilities: schedules, crew members, equipment needs, and repairs
• Available to crew leaders for horticulture training, equipment repairs, daily instructions, labor conflicts
• Ensures a safe environment for employees, clients and the general public
• Effectively applies Landscape Workshop methodology and enforces project standards
• Recommends enhancement services to clients in order to improve site conditions; coordinating with other branch employees to ensure enhancement work is completed successfully, on time and within budget
• Minimizes Landscape Workshop exposure and risks on projects
• Effectively communicate (written/verbal) business development opportunities with team members and sales representatives
• Track and report team hours, extra expenses and extra sales on a weekly basis
• Assists Branch Manager with project budgets
• Conducts regular status meetings with crew leaders
• Estimate jobs when needed
• Follow up on proposals generated
• Oversee care and maintenance of equipment

Position Requirements

• Minimum 2 years managing landscape maintenance crews and interfacing with customers