Account Manager

The Juris Agency; Kentwood (MI); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Career Growth Opportunities

Job summary

Printing Productions Ink, based in Kentwood, Michigan, is seeking an organized Account Manager to be the friendly face for existing clients and ensure estimates and orders flow smoothly through the production floor.

You will translate client requests into actionable instructions for printing technicians, track timelines, and keep clients updated with proactive communications. Strong attention to detail and clear communication are essential in this role.

Qualifications

• Professional experience in administrative support or account management.
• Strong organizational skills with attention to detail and process accuracy.
• Proficiency in Microsoft Office Suite and internal project management software.
• Effective verbal and written communication for client interactions.
• Ability to prioritize multiple requests calmly.
• Experience in print/manufacturing is a helpful bonus.

Responsibilities

• Act as the primary point of contact for existing accounts, ensuring estimates and orders move smoothly through production.
• Translate complex client requests into clear, actionable instructions for printing technicians.
• Track project timelines closely and provide proactive updates to clients.
• Handle paperwork and billing inquiries to maintain accurate internal records.
• Collaborate with design and production teams to troubleshoot bottlenecks in workflow.
• Provide helpful, timely support to every person you assist.

Skills

Account management

Organizational skills

Communication

Prioritization

Print industry knowledge

Tools

Microsoft Office Suite

Project management software

Job description

Job Description

At Printing Productions Ink, we believe that the secret to great print work lies in the people behind the scenes. Based in the heart of Kentwood, Michigan, we have spent years building a reputation for high-quality craftsmanship and a genuine commitment to our community. We are looking for an organized and personable Account Manager to join our local team and help us keep things running smoothly. This role is truly the glue that holds our client projects together. You will be the friendly face and voice our clients rely on, transforming their ideas into reality while keeping our internal production schedule on track. We value kindness, reliability, and a proactive approach to solving problems. If you enjoy creating order out of chaos and want to be part of a shop where your daily contributions have a visible impact on the final product, we invite you to reach out. We are eager to welcome someone who shares our passion for clear communication and quality work.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Hands on Training
• Mon-Fri Schedule
• Retirement Plan
• Career Growth Opportunities

Responsibilities

• Act as the primary point of contact for our existing accounts, ensuring their estimates, orders are moving smoothly through our production floor.
• Translate complex client requests into clear, actionable instructions for our printing technicians.
• Track project timelines closely and provide proactive updates to clients before they even think to ask.
• Handle all necessary paperwork and billing inquiries to ensure our internal records are always accurate.
• Collaborate with our design and production teams to troubleshoot any bottlenecks in the workflow.
• Cultivate a welcoming environment by providing helpful, timely support for every person you assist throughout the day.

Requirements

• Professional experience in administrative support or account management.
• Strong organizational skills with an eye for detail and process accuracy.
• Proficiency in Microsoft Office Suite and internal project management software.
• Effective verbal and written communication style for client interactions.
• Ability to prioritize multiple incoming requests while maintaining a calm demeanor.
• Experience within the print or manufacturing industry is a helpful bonus.