Account Manager

TELL; Jackson (MS); On-site; USD 65,000 - 80,000; Full time

Job summary

The Tell Agency in Jackson, MS seeks an Account Manager to oversee day-to-day client relationships and deliver high-quality communications work. You will be the primary contact for assigned clients, understanding goals and turning them into clear strategies, timelines, and briefs.

You will collaborate with PR, social, design, and advertising teams to ensure on-time, in-scope delivery, monitor performance, and prepare client reports.

Qualifications

• 1 to 3 years of agency or client-facing marketing/communications experience.
• Bachelor's degree in Communications, Marketing, PR, Business, or related field, or equivalent.
• Ability to manage multiple accounts and maintain client satisfaction.
• Strong written and verbal communication and strategic thinking.

Responsibilities

• Serve as primary point of contact for assigned clients and translate goals into strategies.
• Coordinate campaign timelines and guide creative briefs.
• Collaborate with internal teams across PR, social, design, and advertising.
• Monitor campaign performance and prepare client reports.
• Support new business efforts with proposals and pitches.

Skills

Client relationship management

Project management

Strategic communication

Media and advertising knowledge

Written and verbal communication

Analytical data interpretation

Cross-functional collaboration

Agency/client-facing experience

Education

Bachelor's degree in Communications, Marketing, Public Relations, Business, or related field

Job description

Company Description

The Tell Agency is a full-service communications agency that harnesses the power of storytelling to connect communities and drive meaningful action. The team focuses on uncovering the untold stories of clients, helping them build brands rooted in authenticity rather than surface-level marketing. By digging into each client's core identity, The Tell Agency crafts messages that genuinely resonate with target audiences. The agency uses a mix of earned media, social media, advertising, and creative design to ensure every message has purpose and impact. This approach allows clients to build lasting, purpose-driven relationships with the people who matter most to their brand.

Role Description

The Account Manager is a full-time, on-site role based in Jackson, MS, responsible for managing day-to-day client relationships and delivering high-quality communications work. This role includes serving as the primary point of contact for assigned clients, understanding their goals, and translating them into clear strategies and actionable plans. The Account Manager will coordinate campaign timelines, guide creative briefs, and collaborate closely with internal teams across PR, social media, design, and advertising to ensure projects are delivered on time and within scope. Daily responsibilities include monitoring campaign performance, preparing client reports, participating in strategy sessions, and proactively identifying opportunities to enhance client visibility and engagement. The role also involves supporting new business efforts by contributing to proposals, presentations, and pitch materials while maintaining a strong focus on client satisfaction and long-term partnership.

Qualifications

• Client relationship and account management skills, including the ability to manage multiple accounts, lead client meetings, and maintain high levels of client satisfaction.
• Project and campaign management experience, with strengths in organizing timelines, coordinating cross-functional teams, and delivering work on schedule and within budget.
• Strategic communication skills, such as translating client objectives into cohesive communication plans, crafting clear briefs, and aligning tactics with brand storytelling goals.
• Familiarity with media, social, and advertising channels, including experience working with earned media, social media content, and integrated marketing campaigns.
• Strong written and verbal communication abilities, with attention to detail, professionalism, and the capacity to present ideas and results clearly.
• Analytical skills to interpret campaign performance, generate insights from data, and recommend optimizations to improve outcomes.
• Ability to thrive in a collaborative, fast-paced agency environment, demonstrating adaptability, problem-solving, and a solutions-focused mindset.
• Bachelor's degree in Communications, Marketing, Public Relations, Business, or a related field, or equivalent practical experience.
• 1 to 3 years of experience in an agency or client-facing marketing/communications role is preferred.