SaaS Account & Solutions Lead (Hybrid)

Sogolytics; Herndon (VA); On-site; Full time

Job description

Our new SaaS Account Manager

• Brings people together and makes magic happen.
• Starts with a single contact and grows engagement and excitement throughout an entire organization.
• Inspires brand usage and loyalty.
• Develops and supports solutions.
• Build relationships and grow potential.
• Knows people and data.

Responsibilities

• Serve as main point of contact for all assigned clients
• Support clients in their exploration and use of multiple products and services
• Build and maintain positive relationships with clients
• Grow engagement within an organization beyond one contact or department
• Collaborate with sales team members to ensure smooth transitions of clients and all of their relevant data
• Manage renewals and additional contract negotiations
• Enhance client retention through data tracking and strategic action
• Interface with multiple internal teams to ensure client needs are being met
• Double down on our data to make sure we’re serving our clients well

Requirements

• Successful work experience in account management or similar positions
• Demonstrated ability to deliver client-focused solutions
• Strong communication skills, including listening, presenting, and writing
• Excellent presentation and communication skills
• Proven ability to manage multiple projects simultaneously without missing any details
• Experience with CRM software
• Confidence and coolness, no matter the pressure
• Independent and self-driven, taking ownership and following through fully
• Team player open to learning and collaborating
• Experience in SaaS preferred

Salary

commensurate with experience

Location

Hybrid arrangement at our main office in Herndon, Virginia. (M, T, W in office, R, F remote)

Benefits

• 17 PTO days per year, +1 annually
• Full winter break (Christmas to New Years off)
• Competitive salary, including base and incentive plan
• Paid parental leave
• Short-term disability, long-term disability, and basic life insurance