Account Manager

Bay Alarm; Hayward (CA); On-site; USD 35,000 - 60,000; Full time

Job summary

An established industry player is looking for motivated individuals to join their team in generating leads and enhancing customer satisfaction. This role involves processing customer requests and ensuring a seamless experience through effective communication and problem-solving. With a strong emphasis on internal growth and a supportive work environment, you will have the opportunity to advance your career while making a significant impact in your community. The company values work-life balance and offers comprehensive benefits, including medical, dental, and a 401(k) plan with company match. If you are passionate about customer service and sales, this position is perfect for you.

Benefits

Paid Training

Sales Mentorship Training Program

Mileage Reimbursement

Alarm System Purchase Plan

Employee Discounts

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Company Match

Qualifications

• 1-2 years experience in sales or customer service required.
• Effective communication and organizational skills are essential.
• Ability to work independently and creatively.

Responsibilities

• Process alterations, additions, and upgrades for customers.
• Meet with customers to ensure satisfaction and resolve issues.
• Contact discontinuing customers to maintain or sign new accounts.

Skills

Sales Skills

Customer Service Skills

Communication Skills

Organizational Skills

Typing (35-40 wpm)

Education

High School Diploma

Post-High School Education

Tools

Microsoft Word

Microsoft Excel

Job description

Description

Position Summary: Generate Leads for new systems for inactive/dead accounts, in some situations may be assigned to sell alterations and additions to existing customers and offer general customer assistance.

Responsibilities:

• Process alterations, additions, conversions, rate increases, upgrades and renewals.
• Meet with customers proactively to ensure they are satisfied.
• Resolve problems, discrepancies and answer questions in a manner agreeable to the company and the customer.
• Make contact with discontinuing customers in order to maintain account or sign new account with new tenants/owners.
• All other miscellaneous responsibilities and other duties as assigned.

Qualifications:

• 1-2 years experience in sales or customer service required.
• High school diploma or equivalent required.
• 1-2 years post-high school education preferred.
• Effective sales, customer service, and communication skills required.
• Intermediate Word and basic Excel knowledge required.
• Superior organizational and follow up skills required.
• Ability to work independently and to be resourceful and creative required.
• Miscellaneous office skills required.
• Typing 35-40wpm required.
• Valid CDL and clean driving record required.
• Final applicant will need to have the ability to pass a pre-employment screening process.

Join the Bay Alarm Family!

Come start or advance your career at Bay Alarm, the nation's largest independently owned security company. We prioritize internal growth for our employees and offer outstanding promotional opportunities. As a family-owned company we value work life balance. 15% of our employees have been with Bay Alarm for 15+ years! Work locally and make a difference in your community at one of our 16 branch locations across California, Arizona, and Washington.

All positions support Bay Alarm in our commitment to being our best at every opportunity, providing the expertise, technology, personalized service and support to keep our customers and their valuables safe.

We offer comprehensive benefits; medical, dental, vision, life insurance, and 401(k) with company match.

Bay Alarm is an Equal Employment Opportunity (EEO) employer. We value diversity and inclusion and strive to make every employee's experience here enriching.

Highlights Include:

• Paid Training and a Clearly Defined Career Path
• Sales Mentorship Training Program
• Mileage Reimbursement
• Alarm System Purchase Plan and Employee Discounts
• Benefits; medical, dental, vision, life insurance, long term disability
• 401(k) with a company match
• Employee Referral Bonus Program
• Flexible Spending Account
• Employee Assistance Program (EAP)
• Education Reimbursement
• Family Scholarship Programs
• Employee Resource Groups
• Community Service Programs

Check out this video to get to know more about Bay Alarm!