Associate Account Manager

Love to Dream™; Town of Texas (WI); Remote; USD 50,000 - 126,000; Full time

Job summary

Join Love to Dream™, a leading global brand in baby sleepwear, as an Associate Account Manager for North America. In this remote role based in Texas, you will manage independent retail accounts and contribute to the company's growth in the wholesale market. We offer a supportive culture, generous benefits, and opportunities for professional development.

Benefits

401(k) with 100% match on first 6%

20 days paid time off plus 2 wellness days

Up to 14 weeks of paid parental leave

Medical, dental, and vision insurance

Mental health support and EAP access

Learning and Development program

Discount on product range

Work from Anywhere for one week per year

Qualifications

• Demonstrated experience in sales administration and customer service support for wholesale accounts.
• Marketplace and Dropship experience is required.
• Strong organizational skills and ability to multitask.

Responsibilities

• Own and manage a book of business including independent retailers.
• Manage the NuOrder Platform and other retailer-focused software.
• Oversee day-to-day management of marketplace and dropship accounts.

Skills

Organizational skills

Customer service

Communication skills

Problem-solving

Education

Experience at Associate level in sales administration

Tools

NuOrder

Salsify

NetSuite

Job description

Direct message the job poster from Love to Dream

• Join a fast-growing, global consumer goods brand that’s reshaping the baby sleepwear category
• Exciting opportunity for an experienced Associate Account Manager, Sales Admin, or Associate Buyer with a strong background in retail/wholesale account management
• Manage a dynamic mix of independent retail accounts, online marketplaces, and dropship customers
• Be part of a company recognised as a Great Place to Work, with a supportive, values-led culture
• Enjoy generous benefits, flexibility, and the chance to grow with a brand that’s going places
• Remote role based in Texas – work from home while staying connected to a high-performing global team

Let's talk about the team:

Love to Dream is an Australian-owned business founded in 2008 by Hana-Lia Krawchuk, who invented the Swaddle UP to help babies achieve better, longer, and safer sleep. The first range of innovative swaddles and sleepwear hit the stores in Sydney and sold out in two weeks. Fifteen years later, Love to Dream has established the baby sleep category, is the market leader in Australia, and sells over 500 SKUs in 40+ countries globally.

In 2019, Quadrant Private Equity’s Growth Fund invested in Love to Dream, enabling the business to scale up at a significant pace both locally in Australia and internationally. As part of this, Love to Dream’s DTC operations have launched across China, the UK, the EU, and the US over the last four years, along with the creation of global teams based in the UK and US to build wholesale and distributor partnerships, which are core to the omnichannel expansion strategy. At Love to Dream, we continue to expand our presence globally with the vision of becoming the #1 global baby and toddler sleep brand—providing better sleep, bigger dreams, and a brighter world.

The Role: Associate Account Manager, North America

If you are an enthusiastic, energetic, detail-oriented, and self-motivated individual who wants to play a critical role in a fast-growing international wholesale business in North America, this is the role for you.

The Associate Account Manager, North America will play a key role in a small team, reporting to the North American Director of Sales. This position focuses on day-to-day wholesale management including retailer management, new account setups, content management and item setups. This role will work closely with key stakeholders, including:

• The North America Sales Team
• The North America General Manager
• The North America Operations Team
• Love to Dream Australia HQ teams (Customer Care, Marketing, Data and Finance)

Key Responsibilities:

• Account Management: Own and manage a book of business that will include independent retailers in the Baby space.
• Retail Software Management: Managing the NuOrder Platform for the US and CA, the Faire platform in the US, and other retailer focused software.
• Trade Show & Travel Support: Assist in coordinating logistics for trade shows and travel as needed.
• Creative Assets and Deck Building: Maintain and submit creative assets by retailer and assist in deck building for sales meetings and presentations.
• Marketplace & Dropship Management: Oversee day-to-day general management of marketplace and dropship accounts. Maintain inventory, item setups, and order processing for dropship and marketplace accounts. Experience with Marketplace and Dropship is a must.
• New Account Setup: Own new account set up for all retailers in the US and CA
• Inventory & Shipping Coordination: Work with sales reps to provide sales reports, inventory levels, and shipping updates.
• Sales Inbox Management: Respond to order inquiries, new retailer requests, and general customer service needs.
• Open to other duties as assigned by Director of Sales or General Manager

Content Management

• Image & Content Management: Provide retailers with correct product images, descriptions, and marketing copy, ensuring brand consistency across platforms.
• SKU Management: Own and manage the US & Canada Master SKU file, ensuring all products are accurately listed across wholesale, dropship, and marketplace accounts.
• Salsify Management: Work within Salsify to maintain and update product listings, attributes, and digital assets for marketplace and retailer platforms.
• Retailer Website Audits: Conduct monthly audits of online retailer websites to ensure accurate product listings and inventory availability.

About You – Qualifications & Experience

To be successful in this role, you will bring the following skills and experience:

• Demonstrated experience at Associate level in sales administration and customer service support for wholesale accounts and sales representatives.
• Marketplace and Dropship experience is required.
• Experience with item setups, inventory management, and order processing across marketplaces and dropship platforms.
• Experience with Salsify or similar product information management (PIM) systems is a plus.
• NetSuite (or similar ERP system) and NuOrder experience are a plus.
• Strong organizational skills, with the ability to multitask and prioritize in a fast-paced environment.
• Ability to work independently and self-motivate.
• Excellent customer service and communication skills, with a problem-solving mindset.
• Remote working but must be based in Texas.
• Occasional travel required for quarterly in-person meetings, trade shows, and events.
• Must have a valid US Driver’s License.
• Comfortable working remotely in a small team environment, both collaboratively and independently across multiple time zones. Evening meetings will be required with the Australia based HQ team.

What’s in it for you?

At Love to Dream, we believe diversity of thought fuels innovation, which is why we encourage applications from candidates of all backgrounds.

We offer:

• Financial well-being: Competitive Compensation plus 100% match on the first 6% of your 401(k) contribution - your future self will thank you!
• Work/Life balance: Enjoy flexible work, 20 days paid time off, plus 2 wellness days as a bonus!
• Parental Leave: We proudly offer up to 14 weeks of paid leave to support birthing parents and those welcoming an adopted newborn.
• Physical well-being support: We contribute to your medical, dental, and vision insurance (for you and your family), provide company-paid life insurance, optional additional coverage, and short- and long-term disability support. We also offer a dependent care FSA with company reimbursement
• Mental well- being support: Our insurance also covers mental health support and access to Love to Dreams EAP (Employee Assistance Program) for your counselling and coaching needs.
• Career Growth: We’re big on development. Our Learning and Development program supports your personal and professional learning journey—because your growth matters to us.
• Culture that cares: We lead with love, celebrate the wins—big and small—and embrace inclusivity every step of the way. We’re proudly certified as a Great Place to Work, with 94% of our team saying Love to Dream is a great place to be.
• Additional Benefits - Discount on product range - including family and friends, enjoy an early finish on Fridays - TGIF and Work from Anywhere in the world for one week per year!

Next Steps:

If you’re excited about this opportunity and ready to contribute to a growing global brand, we’d love to hear from you! Please apply!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Wholesale

Referrals increase your chances of interviewing at Love to Dream by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Disability insurance

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