Account Manager

PHOENIX MECANO; Frederick (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

Phoenix Mecano Frederick, MD, is seeking an Account Manager to build and maintain strong customer relationships, driving sales and identifying new business opportunities. You will act as the main customer interface, negotiate pricing, and coordinate with internal teams to deliver tailored solutions.

Responsibilities include managing customer relationships, meeting with clients, tracking CRM activity, and analyzing sales data to plan account growth.

Qualifications

• Bachelor's degree or equivalent; inside sales experience considered
• Two to four years inside sales experience preferred
• Experience with ERP/CRM systems and data-driven decision making
• Manufacturing domain knowledge and ability to discuss technical solutions

Responsibilities

• Build and maintain strong customer relationships to drive sales and satisfaction
• Serve as main contact between Phoenix Mecano and customers
• Negotiate pricing and terms within guidelines
• Collaborate with finance and sales to resolve issues (billing, terms)
• Coordinate with engineering, production, and supply chain to deliver solutions
• Develop strategic plans with customers and introduce new solutions
• Meet with customers (in-person or virtual) to discuss products and issues
• Track interactions in CRM and analyze sales metrics for growth

Skills

Relationship building

Communication

Data analysis

Negotiation

ERP/CRM systems

Microsoft Dynamics 365

Manufacturing experience

Sales automation tools

Bilingual (a plus)

Education

Bachelor's degree preferred

Tools

Microsoft Dynamics 365

CRM Copilot

Teams

Job description

Account Manager

Phoenix Mecano Frederick, Maryland, United States

About this position

Description:

Position Summary:

The Account Manager builds and maintains strong customer relationships to drive sales, ensure customer satisfaction, and identify new business opportunities. This role acts as the main point of contact for customers, using independent judgment to negotiate pricing and terms, and collaborating with internal teams to deliver solutions.

• Develop and foster relationships with new and existing customers (engineers, plant managers, sales, purchasing, marketing).
• Serve as the main contact between Phoenix Mecano and customers.
• Understand customers’ business needs and recommend appropriate products/services.
• Negotiate pricing and terms independently within department guidelines.
• Collaborate with finance and sales management to resolve customer issues (billing, payment, financial terms).
• Substantial knowledge of our products is important as well as coordinating with other internal stakeholders (engineering, production, supply chain) to deliver customized solutions.
• Develop strategic business plans with customers and introduce new solutions.
• Meet with customers (in-person or virtual) to discuss products, resolve issues, and ensure satisfaction.
• Generate repeat business and track customer interactions in CRM.
• Review account/market/channel data and develop plans for customer and order acquisition.
• Understand and monitor sales metrics/analytics to ensure account growth.
• Engage with customers through social media (LinkedIn/Sales Navigator)

Requirements:

• Strong relationship-building and communication skills.
• Ability to analyze data, negotiate, and present solutions.
• Professional phone etiquette and customer service.
• Ability to work independently, adapt to change, and resolve issues proactively.
• Experience with ERP and CRM systems (Microsoft Dynamics 365 preferred).
• Manufacturing experience and ability to engage directly in a technical manner.
• Experience with sales automation tools and technologies for data-driven decision making (CRM Copilot, Teams, Forecasting, Dashboards, Marketing Integration.
• Bilingual skills are a plus.

Education and Experience:

• Bachelor's degree preferred
• Two to four years of inside sales experience
• Equivalent combination of education and experience will be considered

Physical Requirements:

• Continuously and regularly required to sit or stand at desk.
• Continuously required to talk and hear.
• Occasional travel 0-15%

Learn more about us at www.phoenixmecano.com or LinkedIn: Phoenix Mecano North America