Regional Facilities Account Manager

Pritchard Industries LLC; Dallas (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Paid holidays and PTO

Medical, dental, and vision benefits

Life insurance and long-term disabled

401(k) with company match

Professional development

Job summary

Pritchard Industries LLC is seeking an Account Manager to lead commercial cleaning and facility support for the North Texas/DFW market across multiple campuses. You will ensure service commitments are met, deliver exceptional customer service, and drive operational excellence and financial performance.

You will oversee daily operations, workforce planning, staffing, scheduling, quality assurance, and performance management for internal teams and subcontracted providers.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Facilities Management, or a related field preferred.
• Minimum of five (5) years of progressive leadership experience in janitorial services, facilities management, environmental services, or a related industry.
• Demonstrated experience managing multi-site operations, large teams, and subcontractor/vendor relationships.
• Strong understanding of contract management, service level agreements, workforce planning, and operational budgeting.
• Proven ability to build and maintain relationships with senior-level client stakeholders, school district leadership, vendors, and employees.
• Exceptional leadership, communication, organizational, problem-solving, and project management skills.
• Strong financial acumen with experience managing budgets, labor models, forecasting, and profitability.
• Demonstrated success in business development, account growth, and client retention.

Responsibilities

• Develop and execute long-term operational strategies and annual business plans that support growth, profitability, and client retention.
• Provide overall leadership for daily operations, including service delivery, staffing, budgeting, quality control, and customer satisfaction across assigned accounts and regions.
• Manage all expenses related to janitorial and facility support services, including labor, subcontractor costs, supplies, equipment, transportation, and operating expenses.
• Direct and oversee subcontractor relationships, ensuring compliance with contractual obligations, service level agreements (SLAs), company standards, safety requirements, and customer expectations.
• Conduct regular performance reviews with subcontractors and implement corrective action plans when service deficiencies are identified.
• Ensure proper staffing levels across all locations through a combination of direct labor and subcontractor resources.
• Meet regularly with clients, school administrators, and facility leadership teams to assess satisfaction, address operational concerns, and identify opportunities to expand services.
• Review operational, quality assurance, and staffing reports to proactively identify trends, risks, and service gaps.
• Analyze business processes and operational practices to improve efficiency, service quality, workforce productivity, and customer experience.
• Collaborate with executive leadership to evaluate regional performance, identify growth opportunities, and stay informed of industry and regulatory developments impacting operations.
• Maintain a thorough understanding of customer contracts and ensure all contractual commitments are delivered consistently and in compliance with agreed service standards.
• Allocate labor, subcontractor resources, equipment, and supplies to support customer requirements while achieving productivity and financial objectives.
• Lead regular operational reviews with management teams, supervisors, subcontractors, and clients to monitor performance metrics and drive continuous improvement.
• Oversee recruiting, onboarding, training, development, and retention of field management, frontline staff, and subcontractor partners.
• Establish accountability measures and performance expectations for supervisors, managers, and subcontracted service providers.
• Support business development initiatives through client relationship management, proposal support, contract renewals, and participation in customer presentations.
• Foster a culture of safety, compliance, operational excellence, and continuous improvement throughout the organization.
• Perform other duties as assigned.

Skills

Leadership

Contract management

Budgeting

Customer relationship management

Project management

Communication

Strategic planning

Travel

Education

Bachelor's degree in Business Administration, Operations Management, Facilities Management, or related field

Tools

Microsoft Office Suite

Operational reporting systems

Job description

Pritchard Industries LLC is seeking an Account Manager to lead commercial cleaning and facility support for the North Texas/DFW market across multiple campuses. You will ensure service commitments are met, deliver exceptional customer service, and drive operational excellence and financial performance.

You will oversee daily operations, workforce planning, staffing, scheduling, quality assurance, and performance management for internal teams and subcontracted providers.