Account Manager

Pritchard Industries LLC; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Holidays & vacation

Life insurance

Long-term disability

FSA

Growth opportunities

Job summary

Pritchard Industries LLC in Washington, DC is seeking an Account Manager to lead commercial cleaning operations, oversee service delivery, and manage staff performance while growing the customer base. The role reports to the VP of Operations and requires strong leadership, communication, and business development skills.

The position emphasizes achieving budget and growth expectations, coordinating scheduling, and ensuring client satisfaction across the DC market. Equal opportunity employer.

Qualifications

• Minimum five years in janitorial or similar industry; operations/facilities management preferred.
• Strong verbal and written communication with clients and executives.
• Proven problem solving, leadership and planning abilities.
• Solid business development experience with growth ideas.

Responsibilities

• Develop long-term growth strategy and annual business plans for DC market.
• Oversee daily operations, sales activity, budgets, and team performance.
• Manage corporate expenses related to cleaning services, deliveries, labor, and supplies.
• Meet regularly with clients to ensure contract satisfaction and evolving needs.
• Review service delivery and staffing reports to identify issues and improvements.
• Recruit and train cleaning staff; supervise onboarding and development.
• Promote growth by cross-selling services to current customers.

Skills

Operations management

Communication skills

Leadership

Problem solving

Business development

Job description

We are seeking a Account Manager, based in Washington, DC . This position is an integral member of the Central Regions management team will be directly responsible for leading commercial cleaning operations, ensuring that service commitments are fully met, and that the business exceeds budget and growth expectations. With customers located throughout DFW, this position is responsible for overseeing the scheduling of service, training, and performance management of staff, and in meeting all operational and sales expectations for the assigned Market. This position is also responsible for managing corporate expenses related to customer deliveries; and is expected to add corporate revenues through the sales of other services to current customers, while assisting the sales team in developing an additional customer base. This position will report to the VP of Operations.

Duties Include:

• Ensure the development of long-term strategy as well as sound annual business plans to develop growth.
• Oversee daily operations and sales activity, budgets, and team personnel.
• Manage corporation expenses relating to cleaning services including delivery costs, labor costs, supplies, etc.
• Meet regularly with clients to ensure their satisfaction with current contract services and to identify their changing needs and requirements.
• Review service delivery and staffing reports to ensure identification of service and/or contract issues.
• Analyze processes and practices considering customer needs and service expectation.
• Meet with company leaders to evaluate location performance, understand opportunities to enhance service effectiveness, and to gain insight to regulatory trends that may impact the business.
• Understand all customer contract commitments and schedule services accordingly.
• Allocate resources appropriate for customer sites and maintain appropriate inventories of supplies.
• Meet regularly with Operations and Sales staff and in addition to customers to monitor service delivery performance, identifying any deficiencies in delivery.
• Oversee the recruitment of cleaning staff, the training orientation of new staff and the continual development of new staff.
• Interaction with senior level managers and or ownership of both current and potential clients to promote business.
• Other duties as needed by company.

Qualifications:

• Minimum Five (5) years progression in a janitorial or alike industry. Operations management and/or building/facilities management and a working knowledge of the cleaning service industry is preferred.
• Strong communication skills both verbally and written ability to communicate effectively with building owners, senior management staff, clients, vendors, and staff. Bilingual preferred, but not required.
• Effective problem solving, leadership, organizational and planning skills.
• Strong business development experience, skills, and ideas.

Compensation:

• Paid holidays and vacation time
• Health Benefits Package
• Ancillary benefits—Life insurance, Long Term Disability, FSA, and Dependent Spending care
• Opportunity for growth

Pritchard Industries participates in E-Verify.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.