Account Manager

Clayens US LLC; Fitchburg (MA); On-site; USD 80,000 - 90,000; Full time

Job summary

Clayens US LLC in Fitchburg, MA is seeking an Account Manager to serve as the primary link between the company and its customers. You will manage key client relationships, drive revenue growth, and coordinate internal teams for seamless execution.

The role requires strong negotiation and communication skills, a solid understanding of manufacturing and supply chains, and the ability to analyze financials and improve margins. Bachelor's degree preferred.

Qualifications

• Proven experience in account management, sales, or supplier management within manufacturing.
• Strong negotiation, communication, and interpersonal skills.
• Understanding of manufacturing processes, supply chains, and quality standards.

Responsibilities

• Client Relationship Management: Build strong, long-term partnerships with key manufacturing clients.
• Business Growth & Strategy: Develop and execute account plans and identify opportunities.
• Contract & Financial Management: Negotiate service agreements, manage pricing, and budgets.
• Cross-Functional Coordination: Liaise with Engineering, Quality, Production, Logistics.
• Operational Oversight: Monitor production, quality, and delivery performance and escalations.
• Reporting: Prepare and present account status and strategic reviews to stakeholders.

Skills

Account management

Sales

Supplier management

Negotiation

Communication

Interpersonal skills

Supply chain

Quality standards

Financial acumen

Education

Bachelor's degree in Engineering, Business, or Supply Chain

Tools

ERP systems

Job description

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Account Manager

Regular Full-Time Fitchburg, MA, US

4 days ago Requisition ID: 2370

Salary Range: $80,000.00 To $90,000.00 Annually

About Company:

"A World of Opportunities"

Committed to an industry that combines innovation and responsibility, we embody our slogan on a daily basis: "A World of Opportunities". Trust, Reputation, Integrity andRise are strong values that make up Clayens' DNA!

About the Role:

At Clayens, the Account Manager serves as the primary link between the company and its customers, managing key client relationships, driving revenue growth, and ensuring operational alignment, negotiating terms, coordinating internal teams (Quality, Ops, Supply Chain) for seamless execution, and resolving escalations to meet client needs and profitability goals.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Client Relationship Management: Build strong, long-term partnerships with key manufacturing clients, acting as their main point of contact and trusted advisor.
• Business Growth & Strategy: Develop and execute account plans, identify new opportunities, analyze market trends, and drive sales growth and margin improvement.
• Contract & Financial Management: Negotiate complex service agreements, manage pricing, track KPIs, oversee forecasts, and manage financial aspects like budgets and cost savings.
• Cross-Functional Coordination: Liaise with internal departments (Engineering, Quality, Production, Logistics) to ensure customer requirements are met and issues are resolved.
• Operational Oversight: Monitor production, quality, and delivery performance, leading escalations and implementing continuous improvement initiatives with contract manufacturers.
• Reporting: Prepare and present account status, sales activities, financial performance, and strategic reviews (QBRs) to stakeholders and clients.

Qualifications and Experience:

• Proven experience in account management, sales, or supplier management within manufacturing.
• Strong negotiation, communication, and interpersonal skills.
• Understanding of manufacturing processes, supply chains, and quality standards (e.g., manufacturing ERP systems).
• Financial acumen for pricing, costing, and profitability analysis.
• Ability to manage complex data and drive solution-oriented thinking.
• Bachelor's degree in a relevant field (Engineering, Business, Supply Chain) preferred.

Physical Requirements:

• Must be able to lift up to 15 pounds at times.