Account Manager

Socket.dev; Fargo (ND); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental & vision plans

401(k) with company match

Paid vacation & sick time

Birthing parent leave

On-site gym access

Job summary

E.W. Wylie, a longstanding logistics provider headquartered in Fargo, ND, seeks an Account Manager to own a zone, procure profitable freight, and nurture customer relationships.

You will work with drivers to craft dispatch plans and analyze KPIs to boost regional profitability. The role emphasizes problem solving, communication, and ability to close new business while collaborating with internal teams to deliver a superior customer experience.

Qualifications

• Associate’s degree in logistics, business management, or a related field and at least one (1) year of experience in account management, sales, or a related field.
• An equivalent amount of education and experience may be considered.

Responsibilities

• Freight Procurement: Discover and book profitable freight within your zone to ensure high equipment utilization.
• Customer Engagement: Develop strong relationships with customers to align expectations, address inquiries, solve problems, and identify opportunities for business expansion.
• Driver Collaboration: Collaborate closely with drivers to create dispatch plans, answer questions, and ensure that they’re equipped for success.
• Analyze and Review KPIs: Understand and review relevant key performance indicators and market trends to develop strategies to increase the performance of and enhance your region's profitability.
• Business Development: Identify new business opportunities by discovering and onboarding new customers as well as strengthening business relationships with current customers.
• Team Collaboration: Effectively collaborate with internal teams to ensure high levels of communication and a seamless customer experience.
• Review and Negotiate Rates: Review customer contracts to ensure that rates are accurate, competitive, and align with current market conditions.

Skills

Adaptability

Sales Success

Excellent Communication

Time Management

Problem-Solving

Education

Associates degree (logistics / business management)

Job description

Who is E.W. Wylie?

E.W. Wylie, in business for over 85 years, is one of the largest transportation and logistics services providers in the United States. We’re a proud member of TFI International, the third-largest transportation and logistics services provider in North America, with revenues of more than $8 billion annually. We have locations throughout the United States, with our corporate headquarters located in Fargo, ND.

We’re an ever-growing organization seeking career-oriented individuals to join our team and drive our vision forward, moving America together. We offer transportation and logistics services across diverse industries, prioritizing long-term relationships with employees and customers.

Ideal candidates excel in written and verbal communication and thrive in fast-paced, complex environments. We offer competitive compensation and benefits to those eager to join a winning team and grow within an industry-leading organization.

Account Manager Summary

In this associate-level position, you will be responsible for the discovery and procurement of freight for our fleet of professional drivers. You'll own a territory, internally known as a zone. Within that zone, you will develop relationships with current and new customers to ensure that our fleet utilization remains high. You'll also be responsible for the analysis of business opportunities to ensure that they're profitable and strategically sound. The account manager is responsible for the creation of the dispatch plan. You'll also collaborate closely with other key operational positions to ensure the successful implementation of the dispatch plan. To be successful in this role, you'll need to be a natural problem solver and a phenomenal communicator—delivering a strong customer experience with every delivery.

Your Responsibilities

• Freight Procurement // Discover and book profitable freight within your zone to ensure high equipment utilization.
• Customer Engagement // Develop strong relationships with customers to align expectations, address inquiries, solve problems, and identify opportunities for business expansion.
• Driver Collaboration // Collaborate closely with drivers to create dispatch plans, answer questions, and ensure that they’re equipped for success.
• Analyze and Review KPIs // Understand and review relevant key performance indicators and market trends to develop strategies to increase the performance of and enhance your region's profitability.
• Business Development // Identify new business opportunities by discovering and onboarding new customers as well as strengthening business relationships with current customers.
• Team Collaboration // Effectively collaborate with internal teams to ensure high levels of communication and a seamless customer experience.
• Review and Negotiate Rates // Review customer contracts to ensure that rates are accurate, competitive, and align with current market conditions.

Your Skillset

• Adaptability // Demonstrable ability to quickly adjust and adapt to evolving situations in a fast-paced dynamic environment, maintaining productivity and effectiveness.
• Sales Success // Proven ability to drive profitability along with experience identifying and closing new business opportunities.
• Excellent Communication // Strong communication skills to interact and develop strong relationships with customers, drivers, and internal teams.
• Time Management // The ability to manage your time and effectively prioritize competing responsibilities in an environment with frequently shifting deadlines.
• Problem-Solving // Demonstrated experience identifying, analyzing, and solving complex problems in a timely manner.

Minimum Qualifications

Associate’s degree in logistics, business management, or a related field and at least one (1) years of experience in account management, sales, or a related field. An equivalent amount of education and experience may be considered.

• Leadership // At least two (2) years of experience managing staff or team projects.

Preferred Qualifications

Bachelor’s degree in logistics, business management, or a related field and at least three (3) years of experience in account management, sales, or a related field. An equivalent amount of education and experience may be considered.

• Transportation Experience // At least one (1) year of experience in the transportation or logistics industries.

Salary and Schedule

• Salary // Pay will be decided based on experience.
• Schedule // Full-Time; On-Site; Monday - Friday; Quarterly on-call responsibility.

Benefits of Working with Us

• Comprehensive Coverage //Medical, dental, and vision plans, along with an Employee Assistance Program that includes counseling and virtual therapy.
• Retirement and Savings //401(k) with up to 4% company match, plus Health Savings Account and Flexible Spending Account options.
• Life and Disability Insurance //$50,000 in basic Life and AD&D coverage at no cost, plus options for supplemental life and income protection.
• Vacation and Sick Time //Enjoy a competitive and progressive vacation policy, starting with two weeks annually, accrued from your first day. Additionally, receive 48 hours of paid sick leave each year.
• Paid Birthing Parent Leave //We offer up to eight (8) weeks of partially paid leave for eligible birthing parents to support recovery and bonding.
• On‑Site Gym // Access to a gym with dumbbells, cable machine, yoga mats, and cardio equipment.