Account Manager

Parker Laboratories Inc.; Fairfield (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

Parker Laboratories Inc. in New Jersey seeks an Account Manager for recent graduates to deliver excellent customer support and manage client relationships. You will collaborate with Clinical Sales Managers to grow accounts and gain hands-on experience in order processing and cross-functional teamwork.

This entry-level role offers opportunities for career advancement through mentoring, exposure to pricing, invoicing, and carrier communications, emphasizing accuracy and customer satisfaction.

Qualifications

• Bachelor’s or Associate’s degree required; recent grads encouraged.
• Experience in customer service/sales support preferred (0–2 yrs).
• Strong written and verbal communication; highly organized.

Responsibilities

• Serve as primary contact for customer accounts and build professional relationships.
• Support Clinical Sales Managers in expanding assigned accounts.
• Process customer orders via multiple channels with accuracy.
• Provide pricing, availability, and delivery timelines.
• Follow up on orders, backorders, and inquiries to ensure satisfaction.
• Investigate and resolve customer concerns to retain accounts.
• File and track claims with carriers; generate invoices.
• Maintain customer records and coordinate with other departments.
• Participate in daily team meetings and contribute to process improvements.
• Assist with Group Purchasing Organization reporting.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Education

Bachelor’s or Associate’s degree

Tools

Microsoft Office Suite

Job description

This role is designed for recent graduates looking to build a career in customer support and account management. The Account Manager will deliver exceptional support to clients while partnering closely with Clinical Sales Managers to manage and grow customer accounts. This position offers hands‑on experience in client relationship management, order processing, and cross‑functional collaboration, with opportunities for career advancement.

Responsibilities:

• Serve as a primary point of contact for customer accounts, building strong, professional relationships
• Support Clinical Sales Managers in managing and expanding assigned accounts
• Process customer orders via EDI, phone, and fax with accuracy and efficiency
• Provide product pricing, availability, and delivery timelines to customers
• Proactively follow up on orders, backorders, and customer inquiries
• Investigate and resolve customer concerns to ensure high satisfaction and retention
• File and track claims with carriers as needed
• Generate and process invoices
• Maintain accurate customer records and account activity
• Collaborate with Sales, Operations, and other departments to support account growth
• Participate in daily team meetings and contribute to process improvements
• Group Purchasing Organization assistance and reporting

Requirements:

• Bachelor’s or Associate’s degree (recent graduates encouraged to apply)
• Internship or 0–2 years of experience in customer service, sales support, or account management preferred
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office Suite
• Basic math and analytical skills
• Highly organized with the ability to multitask in a fast‑paced environment
• Eagerness to learn, take initiative, and grow into an account management role