Account Manager

Surge Staffing; Dublin (OH); On-site; USD 50,000 - 75,000; Full time

Job summary

Surge Staffing in Dublin, OH is seeking an experienced Account Manager / Customer Operations to support key customer accounts and drive operational excellence in a fast-paced transportation and logistics environment. This role focuses on developing strong customer relationships, monitoring performance, coordinating transportation solutions, and partnering with internal teams to deliver exceptional service.

Strong communication and problem-solving are essential for success.

Qualifications

• High school diploma or GED required.
• 1–3 years of related experience with a bachelor's degree, or
• 5+ years of related experience with an associate degree, or
• 6+ years of relevant experience in lieu of a degree.
• Transportation or logistics experience is preferred.
• Experience in sales, customer service, account management, or negotiation is highly valued.

Responsibilities

• Build and maintain strong relationships with key customer accounts.
• Develop a thorough understanding of customer supply chain needs.
• Monitor KPI metrics to improve customer satisfaction and operational efficiency.
• Lead customer business reviews covering performance, challenges, opportunities, and long-term goals.
• Identify and pursue new business opportunities with existing and prospective customers.
• Develop transportation and logistics solutions that provide value to customers.
• Partner with internal operations and carrier teams to optimize load bookings, carrier selection, service levels, and costs.
• Maintain customer profiles and participate in RFQs, customer reviews, and meetings.
• Develop and maintain long-term account plans.
• Lead cross-functional teams in developing solutions for new opportunities.
• Negotiate pricing and service agreements while monitoring market trends, capacity, and seasonality.
• Ensure customer requirements are met, including on-time pickups, deliveries, and equipment needs.
• Address and resolve operational issues while escalating when necessary.
• Monitor team performance and ensure operational activities are completed accurately and on time.
• Maintain accurate system updates, reporting, and documentation.
• Represent the organization professionally with customers, carriers, and industry partners.
• Perform other duties as assigned.

Skills

Customer relationships

Clear communication

Problem solving

Multitasking

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Account Manager / Customer Operations

Location: Dublin, Ohio 43016
Employment Type: Full-Time
Schedule: 1st Shift
Experience Level: Experienced

Position Overview

A growing organization is seeking an experienced Account Manager / Customer Operations professional to support key customer accounts and drive operational excellence within a fast-paced transportation and logistics environment.

This position will focus on building strong customer relationships, monitoring performance, identifying business opportunities, coordinating transportation solutions, and partnering with internal teams to deliver exceptional service.

Key Responsibilities

• Build and maintain strong relationships with key customer accounts.
• Develop a thorough understanding of customer supply chain needs.
• Monitor KPI metrics to improve customer satisfaction and operational efficiency.
• Lead customer business reviews covering performance, challenges, opportunities, and long-term goals.
• Identify and pursue new business opportunities with existing and prospective customers.
• Develop transportation and logistics solutions that provide value to customers.
• Partner with internal operations and carrier teams to optimize load bookings, carrier selection, service levels, and costs.
• Maintain customer profiles and participate in RFQs, customer reviews, and meetings.
• Develop and maintain long-term account plans.
• Lead cross-functional teams in developing solutions for new opportunities.
• Negotiate pricing and service agreements while monitoring market trends, capacity, and seasonality.
• Ensure customer requirements are met, including on-time pickups, deliveries, and equipment needs.
• Address and resolve operational issues while escalating when necessary.
• Monitor team performance and ensure operational activities are completed accurately and on time.
• Maintain accurate system updates, reporting, and documentation.
• Represent the organization professionally with customers, carriers, and industry partners.
• Perform other duties as assigned.

Qualifications

Education

• High school diploma or GED required.

Experience

• 1–3 years of related experience with a bachelor's degree, or
• 5+ years of related experience with an associate degree, or
• 6+ years of relevant experience in lieu of a degree.
• Transportation or logistics experience is preferred.
• Experience in sales, customer service, account management, or negotiation is highly valued.
• Additional relevant training and certifications will be considered.

Knowledge, Skills & Abilities

• Energetic, driven, and proactive.
• Strong customer relationship-building skills.
• Excellent communication and professional phone presence.
• Strong problem-solving and decision-making abilities.
• Comfortable working in a fast-paced environment.
• Able to remain calm and professional under pressure.
• Strong multitasking and organizational skills.
• Proficient in Microsoft Office Suite.
• Demonstrated leadership and cross-functional collaboration skills.
• Strong attention to detail and commitment to accuracy.
• Ability to quickly learn new systems and processes.

What We're Looking For

We're looking for a results-driven, customer-focused professional who enjoys building relationships, identifying opportunities, solving problems, and taking ownership of operational performance.

If you have experience in logistics, transportation, customer service, account management, sales, or supply chain operations, this could be a strong opportunity to grow your career.

Location: Dublin, OH 43016
Schedule: 1st Shift
Employment Type: Full-Time