Operational Account Manager, Freight Operations, Road

Jobtailor; Torrance (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor in Torrance, CA is seeking a logistics professional to manage end-to-end carrier relations and pricing, while driving growth with house accounts. You will coordinate across the Carrier Sales team and use a TMS to move shipments efficiently.

Role requires a strong background in logistics, TMS experience, and proven negotiation skills. The position emphasizes data-driven pricing, cross-team collaboration, and meeting tight deadlines in a dynamic environment.

Qualifications

• High School Diploma or equivalent (GED) required.
• College degree in Business Administration, Logistics or Supply Chain Management preferred.
• 3 years’ experience in logistics, transportation brokerage, or related field required, 5+ years preferred.
• Experience with transportation management systems.
• Proficient with all Microsoft Office applications, Word, Excel, Teams and PowerPoint.
• Solid analytical experience in Excel required.
• Driven, enthusiastic, and highly motivated.
• High attention to detail and ability to multitask.
• Strong organizational skills.
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results.
• Excellent interpersonal communication and problem-solving skills, verbal, written and in person.
• Strong prioritization skills and works with a sense of urgency.
• Proficiency in using a Windows-based computer.
• Strong ability to persuade, negotiate, and influence others.
• Ability to work flexible hours.
• Strong mathematical skills for pricing, negotiating and project development.

Responsibilities

• Develops the overall customer relationship via all methods of communication, phone, email, and in person.
• Negotiates with transportation carriers and providers to obtain, set rates and determine services available.
• Researches and determines growth opportunities within the branch’s house accounts.
• Investigates, actions and establishes new customer leads and opportunities.
• Examines customer requests to provide best service options and pricing available.
• Proactively handles customer shipment requests.
• Utilizes our TMS system and provides data input to facilitate material movement, planning, and scheduling.
• Provides direction and sets pricing guidelines for Carrier Sales team.
• Monitors shipment tracking progression from pickup through delivery and communicates accurate and up-to-date information to the customer and/or Key Account Manager.
• Ensures customer expectations are met or exceeded through close communication with Carrier Sales team.
• Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
• Prepares spend reports as needed and holds regular check ins via QBR or MBR with the customer.
• Perform other duties, responsibilities, and project work as assigned by manager.

Skills

Relationship management

Negotiation

Pricing

Communication

Teamwork

Problem solving

Multitasking

Attention to detail

Time management

Persuasion

Education

High School Diploma or GED

Bachelor's in Business Administration / Logistics / Supply Chain

Tools

TMS system

Excel

Word

PowerPoint

Job description

Responsibilities

• Develops the overall customer relationship via all methods of communication, phone, email, and in person.
• Negotiates with transportation carriers and providers to obtain, set rates and determine services available.
• Researches and determines growth opportunities within the branch’s house accounts.
• Investigates, actions and establishes new customer leads and opportunities.
• Examines customer requests to provide best service options and pricing available.
• Proactively handles customer shipment requests.
• Utilizes our TMS system and provides data input to facilitate material movement, planning, and scheduling.
• Provides direction and sets pricing guidelines for Carrier Sales team.
• Monitors shipment tracking progression from pickup through delivery and communicates accurate and up-to-date information to the customer and/or Key Account Manager.
• Ensures customer expectations are met or exceeded through close communication with Carrier Sales team.
• Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
• Prepares spend reports as needed and holds regular check ins via QBR or MBR with the customer.
• Perform other duties, responsibilities, and project work as assigned by manager.

Requirements

• High School Diploma or equivalent (GED) required.
• College degree in Business Administration, Logistics or Supply Chain Management preferred
• 3 years’ experience in logistics, transportation brokerage, or related field required, 5+ years preferred.
• Experience with transportation management systems.
• Proficient with all Microsoft Office applications, Word, Excel, Teams and PowerPoint.
• Solid analytical experience in Excel required.
• Driven, enthusiastic, and highly motivated
• High attention to detail and ability to multitask
• Strong organizational skills
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results
• Excellent interpersonal communication and problem-solving skills, verbal, written and in person
• Strong prioritization skills and works with a sense of urgency
• Proficiency in using a Windows-based computer
• Strong ability to persuade, negotiate, and influence others
• Ability to work flexible hours.
• Strong mathematical skills for pricing, negotiating and project development.