Account Manager

Risus Talent Partners; Detroit (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Risus Talent Partners is seeking an Account Manager to oversee a portfolio of commercial landscape maintenance clients. This field-based role emphasizes client satisfaction, retention, and driving service excellence.

You will coordinate field operations, build lasting relationships, and identify opportunities to grow existing accounts through additional services. Strong communication and leadership are essential.

Qualifications

• Experience in account management or operations in service industries.
• Strong communication and leadership skills required.
• Ability to manage multiple priorities in a fast-paced, client-facing environment.

Responsibilities

• Manage and develop long-term relationships with an assigned portfolio of landscape maintenance clients.
• Identify opportunities to sell additional services to existing clients.
• Prepare estimates, proposals, and designs for enhancement projects.
• Conduct site visits to ensure quality and service expectations are met.
• Coordinate service delivery with operations leadership.
• Drive account renewals, client retention, and referrals.
• Maintain client records and CRM data.

Skills

Client relationship management

Field operations coordination

Strong communication

Leadership

Sales growth

Education

Bachelor's degree in Business or related field

Job description

We're seeking an Account Manager to oversee a portfolio of commercial landscape maintenance clients. This is a relationship-driven, field-based role focused on client satisfaction, retention, operational excellence, and identifying opportunities to grow existing accounts through additional services.

The ideal candidate is a strong communicator and leader who enjoys working directly with clients, coordinating field operations, and driving business results.

Key Responsibilities

• Manage and develop long-term relationships with an assigned portfolio of landscape maintenance clients.
• Identify and pursue opportunities to sell additional services and enhancement projects to existing clients.
• Prepare estimates, takeoffs, proposals, and designs for enhancement projects.
• Conduct regular client site visits and walkthroughs to ensure quality and service expectations are met.
• Partner with operations leadership to coordinate service delivery and resolve client concerns.
• Proactively identify site improvement opportunities and recommend solutions.
• Drive account renewals, client retention, and referrals.
• Support the hiring, training, and development of field crews.
• Monitor account profitability, gross margins, and accounts receivable.
• Maintain accurate client records, documentation, and activity within the CRM.
• Collaborate with branch leadership on operational goals and overall business performance.
• Promote a safe, collaborative, and customer-focused work environment.

Qualifications

• Associate's or Bachelor's degree in Business or a related field, or equivalent industry experience.
• At least 3 years of experience in customer service, account management, operations, or leadership.
• Experience in landscaping, grounds maintenance, or a related service industry strongly preferred.
• Strong written and verbal communication skills.
• Demonstrated ability to lead, coach, and collaborate with teams.
• Strong relationship-building, problem-solving, and organizational skills.
• Ability to manage multiple priorities in a fast-paced, customer-facing environment.
• Comfortable working in both office and outdoor field environments, including regular site visits.

What Makes This Opportunity Exciting?

• Manage an established portfolio of commercial clients.
• Build lasting customer relationships while identifying opportunities for account growth.
• Work collaboratively with operations and branch leadership.
• Play an important role in both client satisfaction and overall branch performance.