Account Manager

Risus Talent Partners; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Risus Talent Partners in Chicago seeks an Account Manager to oversee a portfolio of commercial landscape maintenance clients. This relationship-driven, field-based role focuses on client satisfaction, retention, and growth.

You will coordinate field operations, lead client meetings, and drive service excellence while identifying opportunities for additional services.

Qualifications

• Associate's or Bachelor's degree in Business or related field, or equivalent industry experience.
• At least 3 years of experience in customer service, account management, operations, or leadership.
• Experience in landscaping, grounds maintenance, or a related service industry strongly preferred.
• Strong written and verbal communication skills.
• Demonstrated ability to lead, coach, and collaborate with teams.
• Strong relationship-building, problem-solving, and organizational skills.
• Ability to manage multiple priorities in a fast-paced, customer-facing environment.
• Comfortable working in both office and outdoor field environments, including regular site visits.

Responsibilities

• Manage and develop long-term relationships with an assigned portfolio of landscape maintenance clients.
• Identify and pursue opportunities to sell additional services and enhancement projects to existing clients.
• Prepare estimates, takeoffs, proposals, and designs for enhancement projects.
• Conduct regular client site visits and walkthroughs to ensure quality and service expectations are met.
• Partner with operations leadership to coordinate service delivery and resolve client concerns.
• Proactively identify site improvement opportunities and recommend solutions.
• Drive account renewals, client retention, and referrals.
• Support the hiring, training, and development of field crews.
• Monitor account profitability, gross margins, and accounts receivable.
• Maintain accurate client records, documentation, and activity within the CRM.
• Collaborate with branch leadership on operational goals and overall business performance.
• Promote a safe, collaborative, and customer-focused work environment.

Skills

Strong communication

Leadership

Relationship-building

Organizational skills

Problem-solving

Multitasking

Education

Associate's or Bachelor's degree in Business

Tools

CRM software

Job description

2 Openings! Chicago North & Chicago Central

We're seeking an Account Manager to oversee a portfolio of commercial landscape maintenance clients. This is a relationship-driven, field-based role focused on client satisfaction, retention, operational excellence, and identifying opportunities to grow existing accounts through additional services.

The ideal candidate is a strong communicator and leader who enjoys working directly with clients, coordinating field operations, and driving business results.

Key Responsibilities

• Manage and develop long-term relationships with an assigned portfolio of landscape maintenance clients.


• Identify and pursue opportunities to sell additional services and enhancement projects to existing clients.


• Prepare estimates, takeoffs, proposals, and designs for enhancement projects.


• Conduct regular client site visits and walkthroughs to ensure quality and service expectations are met.


• Partner with operations leadership to coordinate service delivery and resolve client concerns.


• Proactively identify site improvement opportunities and recommend solutions.


• Drive account renewals, client retention, and referrals.


• Support the hiring, training, and development of field crews.


• Monitor account profitability, gross margins, and accounts receivable.


• Maintain accurate client records, documentation, and activity within the CRM.


• Collaborate with branch leadership on operational goals and overall business performance.


• Promote a safe, collaborative, and customer-focused work environment.

Qualifications

• Associate's or Bachelor's degree in Business or a related field, or equivalent industry experience.


• At least 3 years of experience in customer service, account management, operations, or leadership.


• Experience in landscaping, grounds maintenance, or a related service industry strongly preferred.


• Strong written and verbal communication skills.


• Demonstrated ability to lead, coach, and collaborate with teams.


• Strong relationship-building, problem-solving, and organizational skills.


• Ability to manage multiple priorities in a fast-paced, customer-facing environment.


• Comfortable working in both office and outdoor field environments, including regular site visits.

What Makes This Opportunity Exciting?

• Manage an established portfolio of commercial clients.


• Build lasting customer relationships while identifying opportunities for account growth.


• Work collaboratively with operations and branch leadership.


• Play an important role in both client satisfaction and overall branch performance.