Account Manager

Promise Total Services, Inc.; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Health insurance

401(k) match

Paid time off

Job summary

Promise Total Services, Inc. in Dallas–Fort Worth seeks an Account Manager to oversee a portfolio of client accounts, ensuring operational excellence, client retention, and service growth.

The ideal candidate is relationship-oriented and operationally savvy, bridging client needs with team performance while identifying ways to improve efficiency and elevate service standards across multiple properties. This role offers competitive pay, a company vehicle, insurance, and opportunities for

Qualifications

• 3+ years of client relationship management experience in janitorial or facilities services.
• Proven ability to lead teams and improve service delivery.
• Experience managing multiple accounts in a fast-paced environment.
• Excellent communication, organization, and analytical skills.
• Bachelor’s degree preferred; valid driver’s license required.

Responsibilities

• Own the client relationship across assigned properties.
• Drive operational excellence and oversee quality control.
• Champion client satisfaction and address feedback promptly.
• Collaborate with leadership to pilot new processes and expand accounts.
• Mentor Assistant Account Managers and Team Leads.

Skills

Client relationship management

Leadership

Communication

Organization

Analytical skills

Education

Bachelor’s degree

Job description

Salary Range: $45,000–$65,000 per year (DOE, with performance-based bonuses)

Job Description - Account Manager

Company: Promise Total Services, Inc.

Location: Dallas–Fort Worth, TX

Salary Range: $45,000–$65,000 per year (DOE, with performance-based bonuses)

About Promise

Founded in 2003, Promise Total Services is a Texas-based, woman- and minority-owned janitorial service partner serving hundreds of commercial properties across Dallas, Fort Worth, and Houston.

Our name reflects our values — Proactive, Responsive, Observant, Meticulous, Innovative, Sensible, Ethical (PROMISE) — which guide everything we do.

We don’t just clean buildings. We elevate environments , nurture lasting partnerships, and deliver service that outperforms expectations.

If you thrive on accountability, leadership, and improving systems, we invite you to help shape the next chapter of Promise’s growth.

About the Role

Promise is seeking a Account Manager (AM) to oversee a portfolio of client accounts and play a role in ensuring operational excellence, client retention, and service growth.

The ideal professional will be both relationship-oriented and operationally savvy — a leader who can bridge client needs with team performance, while identifying ways to improve efficiency and elevate service standards across the board.

Key Responsibilities – Account Manager (AM)

• Own the client relationship. Lead with care and precision across assigned properties to ensure fulfillment of service expectations and build long-term partnerships.
• Drive operational excellence. Oversee quality control, supervise cleaning teams, manage inspections, and ensure consistent standards across multiple properties.
• Champion client satisfaction. Proactively communicate with property managers and tenants, address feedback promptly, and deliver creative, reliable solutions.
• Collaborate and grow. Partner with leadership to pilot new processes, refine service delivery, and identify opportunities for account expansion.
• Mentor emerging leaders. Support the development of Assistant Account Managers and Team Leads while promoting Promise’s culture of responsiveness, integrity, and continuous improvement.

Qualifications

• 3+ years of client relationship management experience, ideally in janitorial, facilities, or property services.
• Strong track record of building client trust and improving service delivery through proactive leadership.
• Demonstrated ability to manage multiple accounts and teams in a fast-paced environment.
• Exceptional communication, organization, and analytical skills.
• Bachelor’s degree preferred; valid driver’s license required (company vehicle provided).
• Spanish bilingual skills a plus.

Why Promise

• Competitive salary with performance-based bonuses
• Company vehicle and gas card
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Meaningful upward mobility in a values-driven culture