Account Manager

Interact Boulder; Colorado; Remote; USD 55,000 - 70,000; Full time

Job summary

A leading branding agency seeks an Account Manager to oversee projects and foster client relationships. This role involves collaboration with internal teams and clients, ensuring project success from inception to completion. Ideal candidates will have 2-5 years of experience in branding or advertising and possess strong communication and organizational skills.

Benefits

Health, dental, vision coverage

Paid maternity/paternity leave

Flexible vacation policy

401K plan with company match

MacBook laptops

Qualifications

• 2-5 years of experience in branding and/or advertising.
• Experience supporting and leading clients & projects.
• Strong administrative and communication skills.

Responsibilities

• Manage projects and support the Account team.
• Develop and maintain successful relationships with key clients.
• Collaborate with Creative and Strategic leads.

Skills

Communication

Time Management

Organization

Problem Solving

Job description

Reports To: Account Supervisor or Account Director

Location: Remote or hybrid in Austin, TX or NYC

Work Hours: 9AM-5PM MST

ABOUT US

Interact Brands is a branding agency with a deep focus on consumer brands, specializing in creating meaningful and memorable brand identities that connect with culture and resonate in today’s marketplace. Our team is driven by collaboration, creativity, and impact, consistently pushing boundaries to bring out the best in our work and in each other. We operate in a dynamic, flexible environment with a commitment to both remote and hybrid work.

POSITION OVERVIEW

Account Manager at Interact is a critical part of the management of projects within the studio. The Account Manager is expected to manage projects and provides support to the greater Account team. The Account Manager acts as a main point of contact for both the internal and client teams, from the initial kickoff all the way to releasing final assets.

Beyond managing the success of a project from start to finish, the Account Manager will be expected to develop relationships with clients by building rapport, meeting or exceeding client expectations, expanding engagements and establishing Interact as the go-to partner for future opportunities.

The Account Manager will manage interns.

The Account Manager will report directly to the Account Supervisor or Account Director.

RESPONSIBILITIES

• Client Relations
  
  • Develop and maintain successful relationships with key clients.
  • Position yourself as a partner for clients and advocate for the agency.
  • Lead Tier 3 projects by facilitating key conversations, guiding clients through our process and providing support on Tier 1 and Tier 2 projects.
  • Respond to client inquiries regarding new scopes or projects, build scope and timeline accordingly.
  • Immerse yourself in clients' brand, business, category, dynamics, and challenges.
  • Stay updated on relevant trends in the food and beverage industry, branding, design, innovations, and sustainability, and share client specific findings when appropriate.
  • Monitor projects for delays and scope creep, taking appropriate action when necessary.
  • Accurately record all client communications and approvals.
    
• Account Team Support
  
  • Provide mentorship, support, and task delegation to the Account Coordinator and/or Account Intern.
  • Schedule internal and client meetings, actively contribute to discussions, take detailed notes, and distribute them to the project team.
  • Partner with the Creative Services Director and Account Director to coordinate project resourcing, budgets, SOW and timelines for new with existing clients.
  • Ensure projects stay on track, adhering to agreed upon timelines and budgets.
  • Attend and actively participate in Account Team huddles.
  • Share thought leadership and industry-relevant articles to stay up to date on trends.
  • Identify and engage in ongoing educational opportunities.
    
• Creative Process / Creative Project Management
  
  • Collaborate effectively with Creative and Strategic leads.
  • Have a comprehensive understanding of the client's brief and key objectives.
  • Maintain the highest level of quality control in all agency services and deliverables.
  • Conduct thorough proofreading of presentations, mechanical files, etc.
  • Record accurate timekeeping daily into the agency’s time management software maintaining at least 85% of billable time.

KEYS TO SUCCESS

• Enjoy meeting new people and forming meaningful relationships with colleagues and clients alike.
• Dive into challenges with a solution-oriented mindset.
• Ability to contribute to strategic and creative decisions.
• Strong administrative, organization and communication skills.
• Possess strong time management skills and the ability to effectively prioritize tasks.
• Eagerness to learn and grow within the agency.
• Get excited about wildly effective branding and design solutions.
• Thrive in a fast paced environment.

REQUIREMENTS

• 2-5 years of experience in the branding and/or advertising industry
• Experience supporting and leading clients & projects
• Available to work 9am-5pm MST
• Location: Remote or in-studio in Austin, TX or NYC
• Remote employees must be located in these states: CA, CO, TX, MA, NC, NY, OR, WA

BENEFITS

• Health, dental, vision coverage for Interact employees and their family
• Paid maternity/paternity leave after 6 months of service
• Remote work flexibility with hybrid office spaces in Austin and NYC
• Flexible vacation policy
• Sick days - accrue 1 hour for every 30 hours
• 3.5+ weeks paid holiday closures including Interact Disconnect Day
• Summer Fridays - studio closes at 1PM MST
• Mind Reset Stipend - $100/quarter flexible mental, physical health reimbursement
• Access to a 401K plan and company match up to 4% after 6 months of service
• MacBook laptops

SALARY

$55,000- $70,000

Starting base salary depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

This position is eligible for bonus pay.

OUR COMMITMENT

Interact Brands is committed to equitable hiring and employment practices and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Ready to Apply? Click HERE and fill out the form, someone from the Interact hiring team will reach out!