Account Manager

Harbourmead; Chicago (IL); Sur place; USD 65 000 - 95 000; Plein temps

Résumé du poste

Harbourmead in Chicago seeks an Account Manager to nurture client relationships, coordinate strategies across portfolios and ensure timely delivery of campaigns. You'll manage renewal timelines, prepare performance reports, and collaborate with internal teams to keep client success on track.

The role emphasizes organization, communication, and proactive problem solving in a fast-paced environment. This on-site role offers exposure to diverse industries, opportunities to take ownership, and

Qualifications

• Experience in account management, client services or business development.
• Strong organisational and time management abilities.
• Excellent written and verbal communication skills.
• Ability to collaborate with cross-functional teams and stakeholders.

Responsabilités

• Assist with planning, coordinating and delivering client strategies across portfolios.
• Develop and maintain account plans, renewal timelines, and performance trackers.
• Work with internal strategy teams to ensure on-schedule client deliverables.
• Coordinate quarterly client reviews, agendas, decisions and follow-ups.
• Monitor milestones, metrics and contract deliverables with stakeholders.
• Identify risks and help develop practical solutions.
• Liaise with external partners and service providers as needed.
• Support CRM implementation, client portals and reporting workflows.
• Improve account management workflows to boost efficiency.
• Prepare account updates, performance reports, and campaign documentation.
• Track resources and budgets as required.
• Maintain accurate client records and complete tasks.
• Support other departments with client relations and coordination.
• Assist with business development and account expansion initiatives.

Connaissances

Organisational skills

Time management

Written and verbal communication

Stakeholder management

Multitasking

Attention to detail

Proactive initiative

MS Office (Excel, Word, PowerPoint)

CRM systems familiarity

Learning CRM tools

Adaptability

Formation

Business / Marketing / Communications or related field

Outils

CRM systems

Microsoft Office Suite (Excel, Word, PowerPoint)

Description du poste

If you're someone who enjoys building client relationships, keeping revenue pipelines on track and seeing commercial partnerships succeed from initial onboarding onward, this could be a great opportunity for you.

What You'll Be Doing

• Assist with planning, coordinating and delivering client strategies across different business portfolios.
• Develop and maintain account management plans, renewal timelines, client task lists and performance trackers.
• Work closely with internal strategy teams and management to ensure client deliverables stay on schedule.
• Coordinate quarterly client review meetings, prepare agendas, document decisions and follow up on action items.
• Monitor account milestones, performance metrics and contract deliverables, keeping stakeholders informed of progress.
• Identify potential service delays, client issues and campaign risks, and help develop practical solutions.
• Liaise with external media partners, vendor contacts and service providers as required.
• Support the implementation of new CRM software, client portals and reporting workflows.
• Assist with reviewing and improving existing account management workflows to increase operational efficiency.
• Prepare account updates, performance reports, client presentations and campaign documentation.
• Track account campaign resources, service costs and budgets where required.
• Maintain accurate client records and ensure account tasks are completed and followed through.
• Support different departments with their client relations and commercial coordination requirements.
• Assist with general business development initiatives and account expansion projects as they arise.

Ideally, you'll have:

• Previous experience in account management, client services, business development, sales administration or a similar role.
• Strong organisational and time management skills.
• Excellent written and verbal communication skills.
• Confidence working with different teams and corporate stakeholders.
• The ability to juggle multiple client accounts, manage competing priorities and meet strict deadlines.
• Great attention to detail and a practical approach to client problem-solving.
• A proactive attitude and willingness to take initiative across client initiatives.
• Confidence using Microsoft Office, particularly Excel, Word and PowerPoint.
• The ability to learn new CRM systems and client management tools.
• A positive, adaptable attitude and willingness to get involved wherever needed.
• Qualifications in business, marketing, communications or a related field would be an advantage but are not essential.

Here's what you can look forward to:

• Variety in your work: Get involved in client accounts across different industries, campaign channels and business areas.
• Hands-on experience: Build practical account management skills while working on live commercial initiatives.
• Career development: Learn from experienced business leaders and develop your confidence in managing key client portfolios.
• Supportive team: Work with people who value collaboration, clear communication and achieving great results.
• Opportunity to contribute: Bring your ideas, identify service improvements and help shape better ways of supporting clients.
• Room to grow: Develop your skills and take on more account responsibility as your experience grows.

If you're looking to build your career in account management and client relations and enjoy a role where you can learn, contribute and make a real impact, we'd love to hear from you.

We are an equal opportunity employer and consider qualified applicants in accordance with applicable law.

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