Account Manager

Sheer Logistics; Chicago (IL); On-site; USD 55,000 - 70,000; Full time

Job summary

Sheer Logistics is a leading logistics provider focused on transparency and value through technology-enabled supply chain solutions. We seek an Account Manager to act as primary liaison for assigned accounts, drive load growth, and deliver outstanding customer service.

Based in our Chicago office, this role combines in-office collaboration Tuesday–Thursday with remote work on Monday and Friday. Ideal candidates have a BA/BS or equivalent, High School Diploma, and 3PL experience.

Qualifications

• High School Diploma or GED is required; BA/BS preferred.
• 3PL experience is preferred.
• Strong customer service and communication skills.

Responsibilities

• Serve as a primary contact across the Book of Business for assigned accounts.
• Maintain relationships to grow wallet share and ensure load growth.
• Provide exceptional customer service on assigned accounts with timely communication.
• Handle load building, track & trace, appointment setting, and document retrieval.
• Daily dispatching and high levels of customer service in a fast-paced environment.
• Maintain accurate records of customer interactions and transactions.
• Resolve issues to satisfy carriers, customers, and Sheer Logistics.

Skills

Customer service

Phone communication

Multitasking

Geography knowledge

3PL experience

Education

High School Diploma or GED

BA/BS degree preferred

Job description

Sheer Logistics is a leading logistics services provider, with a focus on transparency and value, providing clients with a comprehensive offering of technology enabled supply chain and logistics solutions including managed transportation, multi-modal brokerage, consulting, and other complimentary services.

Our mission is to build trusting relationships that consistently deliver extraordinary results to employees, shippers, carriers and suppliers. Transparency is our foundation, because having complete information allows clients to make better decisions. It saves time, it’s better for business, it’s better for people, and ultimately, it’s better for the long-term relationships we cultivate.

Position Summary:

Sheers Account Managers act as a resource to specific accounts within Sheer Logistics to enable load growth and provide exceptional levels of customer service. The Account Manager acts as the primary source of communication between the customers and the Sales team directly tied to their assigned account(s), the Account Manager will be directly communicating with the account(s) they are assisting to grow.

Essential Functions:

• Serve as a responsible party across collective Book of Business
• Manage and maintain relationships to nurture existing customers and further gain wallet share
• Provide exceptional customer service on assigned account(s) to ensure load count growth
• Provide immediate support to collective Book of Business through managing operational tasks: Load Building, Track &Trace, Appointment Setting and Document Retrieval
• Daily dispatching and providing a high level of customer service in a fast-paced and ever-evolving environment
• Thorough communication with all dedicated accounts and associated Sales Reps
• Keep updated and timely records of customer interactions and transactionsily>
• Problem resolution to the satisfaction of your carriers/customers and Sheer Logistics

Education and/or Experience:

• High School Diploma or GED equivalent
• BA/BS degree or equivalent experience preferred
• 3PL experience preferred

Knowledge, Skills and Abilities:

• Excellent phone, communication, and customer service skills
• Computer literacy and proficiency
• Working knowledge of basic geography
• Sound judgement and professionalism
• Ability to multitask
• Embrace the unknown of each day

Compensation:

$55,000 - $70,000 plus commission plan tied to book of business .

Work Location:

This position will work out of Sheer's Chicago office Tuesday-Thursday and remote Monday and Friday.

Working Conditions and Physical Demands:

Sedentary inside office work with limited exposure to weather conditions.