Account Manager

Trash Control, Inc.; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Trash Control, Inc. in Charlotte, NC seeks an Account Manager to lead a portfolio of commercial and residential waste accounts. You’ll serve as the primary contact, resolve issues, and coordinate with operations to ensure reliable pickups and service quality.

You’ll build strong client relationships, monitor performance, and prepare quotes and contracts while maintaining accurate records. Occasional field visits and collaboration with drivers are expected.

Qualifications

• Experience in account management or customer service; waste/logistics a plus.
• Strong relationship-building and client communication skills.
• Ability to coordinate with drivers, dispatch, and service teams.
• Excellent organizational abilities and documentation maintenance.
• Proficient with basic office software; comfortable learning new systems.
• Reliable, detail-oriented with a customer-focused mindset.
• On-site role based in Charlotte, NC; some client visits may be required.
• High school diploma or equivalent; business/communications education is beneficial.

Responsibilities

• Serve as the primary contact for a portfolio of commercial and residential accounts.
• Respond to inquiries, resolve service issues, and coordinate pickups/deliveries.
• Develop and maintain relationships with clients; monitor performance.
• Prepare quotes, manage contracts, and track service schedules.
• Maintain accurate customer records in company systems.
• Collaborate with drivers and dispatch; support billing and collections.
• Identify opportunities for service improvements and upsell offerings.
• Contribute to customer satisfaction initiatives and long-term relationships.

Skills

Customer relationship skills

Sales and business development

Operational coordination

Administrative and organizational

Verbal and written communication

Office software proficiency

Account management experience

Reliability and attention to detail

On-site work in Charlotte, NC

Education

High school diploma or equivalent

Business or communications education

Tools

CRM

Microsoft Excel

Job description

Company Description

Trash Control, Inc., founded in 2005 by Todd and Chad Laney, provides commercial front load service and commercial and residential roll-off dumpster services. The company offers flexible service options, including daily and weekly front load pickups and on-call or scheduled roll-off services. Trash Control, Inc. emphasizes consistent, fair pricing with no hidden fees and maintains a modern fleet of new dumpsters. Customers benefit from direct contact with company employees instead of call centers, and drivers are trained to respect both client businesses and their patrons. The organization is driven by a strong customer-first philosophy and focuses on long-term relationships and service excellence.

Role Description

The Account Manager is a full-time, on-site role based in Charlotte, NC, responsible for managing and growing a portfolio of commercial and residential waste service accounts. In this position, the individual will serve as the primary point of contact for customers, responding to inquiries, resolving service issues, and coordinating with operations to ensure reliable pickups and deliveries. The Account Manager will develop and maintain strong relationships with clients, monitor account performance, and identify opportunities for service improvements and additional offerings. Daily tasks include preparing quotes, managing contracts, tracking service schedules, and maintaining accurate customer records in company systems. The role also involves collaborating with drivers and dispatch, supporting billing and collections efforts, and contributing to customer satisfaction initiatives.

Qualifications

• Customer relationship skills, including account management, client communication, and conflict resolution.
• Sales and business development capabilities, such as prospecting, upselling services, and negotiating pricing and contracts.
• Operational coordination skills to work closely with drivers, dispatch, and service teams to ensure timely and accurate service delivery.
• Administrative and organizational abilities, including managing documentation, updating CRM or account records, and tracking service schedules.
• Strong verbal and written communication skills and the ability to present information clearly to diverse customers and internal stakeholders.
• Proficiency with basic office software (e.g., email, spreadsheets, customer databases) and comfort learning new systems.
• Prior experience in account management, customer service, or a related role; experience in waste management or logistics is a plus.
• Demonstrated reliability, attention to detail, problem-solving skills, and a customer-focused mindset.
• Ability to work on-site in Charlotte, NC, including occasional visits to customer locations as needed.
• High school diploma or equivalent required; additional education in business, communications, or a related field is beneficial.