Account Manager

Jobtailor; Salt Lake City (UT); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor, based in Utah, seeks an experienced Account Manager to collaborate with Account Executives on contracts, renewals, and client communications. You will support vendor relations and ensure client needs are met efficiently.

The role requires strong relationship-building, excellent organization, and CRM proficiency. Your work will help maintain client satisfaction, drive renewals, and contribute to growth in a fast-paced B2B environment.

Qualifications

• Customer-obsessed and tech-enabled.
• Ability to commute into Lehi, UT office.
• Proven experience in account management, customer service, or sales in a B2B services industry.
• Strong communication and interpersonal skills.
• Excellent organizational abilities including time management.
• Experience with CRM software (Salesforce or Zendesk Sell) preferred.
• Bachelor's degree preferred.
• Experience in waste, recycling, construction, trucking, or similar industry is a plus.

Responsibilities

• Draft new contracts and renewals with Account Executives.
• Build strong client relationships and coordinate with vendor relations and clients.
• Monitor service quality and customer satisfaction; address issues promptly.
• Ensure accounts are up to date and resolve payment discrepancies with Finance.
• Gather information from vendors and relay to clients to facilitate coordination.
• Provide administrative support to Account Executives as needed.
• Stay informed on industry trends to better serve clients and support growth.
• Maintain accurate, up-to-date records for each client.

Skills

Account management

Customer service

Communication

CRM software

MS Office

Time management

Problem solving

Relationship building

Education

Bachelor's degree in Business Administration, Marketing, or related field

Tools

Salesforce

Zendesk Sell

Job description

Responsibilities

• Collaborate with Account Executives to draft new contracts and renewals, ensuring accuracy and adherence to company policies.
• Nurture strong relationships with clients, facilitating effective communication between the vendor relations team, account executive, and clients to address account-related inquiries and concerns.
• Monitor service quality and customer satisfaction, addressing any issues promptly and effectively.
• Ensure accounts are up to date and in good standing regarding payment, working closely with the finance department to resolve any discrepancies.
• Assist Account Executives in gathering information from vendors to relay back to clients, facilitating smooth communication and project coordination.
• Provide support to the Account Executive team in various administrative tasks and projects as needed.
• Stay informed about industry trends, regulations, and best practices to better serve clients and contribute to the company's growth.
• Maintain accurate and up-to-date records for every customer you manage.

Requirements

• You must be customer obsessed and tech-enabled.
• Ability to commute into our Lehi, UT office.
• Proven experience in account management, customer service, or sales, preferably in a B2B services industry.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients and internal teams.
• Excellent organizational abilities, including time management and prioritization skills.
• Proficiency in MS Office Suite and CRM software (e.g., Salesforce or Zendesk Sell) preferred.
• Demonstrated problem-solving skills and the ability to work effectively in a fast-paced environment.
• Commitment to upholding company values of sustainability, integrity, and excellence.
• Bachelor's degree in Business Administration, Marketing, or related field preferred.
• Prior experience in the waste & recycling, construction, trucking, or similar industry is a plus.

Core Competencies

Demonstrates strong account management and customer service skills, with a focus on effective communication and relationship building. Proficient in utilizing CRM software and MS Office Suite to support administrative tasks and enhance client interactions.