Account Manager

Republic Services; Winston-Salem (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Republic Services in Winston-Salem, NC seeks an Account Manager to proactively maintain and expand relationships with existing commercial and industrial waste customers, promoting the full range of Republic Services offerings.

You will use Salesforce daily to track activities, handle renewals, respond to cancellations, and collaborate with operations to resolve service issues while pursuing growth.

Qualifications

• Minimum of 1 year of relevant sales experience.
• Waste or transportation industry experience preferred.

Responsibilities

• Proactively maintains and retains existing customers by building long-term relationships and customer loyalty.
• Develops knowledge of services, pricing structures, and offers additional services to existing customers.
• Performs contractual re-signs on existing customers to extend relationships and profitability.
• Responds to cancellation requests per escalation policy.
• Communicates with customers regarding pricing initiatives.
• Uses Salesforce daily to schedule and document calls, meetings, and proposals.
• Captures customer emails, minimizes rate restrictions and customer credits.
• Increases customer penetration by selling the full suite of Republic Services products.
• Meets with Sales Manager to review retention activities, goals, and key relationships.
• Partners with operations to address customer service issues.
• Builds relationships and increases company visibility through events and activities.
• Performs other duties as assigned.

Skills

Customer relationships

Sales experience

Account management

Salesforce

Tools

Salesforce

Job description

POSITION SUMMARY:

The Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. Additionally, the Account Manager is required to increase the level of penetration in his or her existing customer base by selling the full suite of Republic Services products.

PRINCIPAL RESPONSIBILITIES:

• Effectively maintains and retains existing customers by building effective long-term relationships and customer loyalty.


• Develops and maintains a thorough knowledge of the Company's available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.


• Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.


• Responds to all cancellation requests in alignment with the established escalation policy.


• Proactively communicates with or responds to customers in support of company pricing initiatives.


• Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.


• Responsible for capturing customer emails, minimizing rate restrictions and customer credits.


• Increases customer penetration by selling full suite of Republic Services products.


• Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.


• Partners with the operations team, when needed, to address customer services issues.


• Builds relationships and increases Company visibility through participation in Company-sponsored activities, trade shows, chamber of commerce events and other similar activities.


• Performs other job-related duties as assigned or apparent.

PREFERRED QUALIFICATIONS:

• Waste or transportation industry experience.

MINIMUM QUALIFICATIONS:

• Minimum of 1 year of relevant sales experience. (Required)