Account Manager
Zippertubing Company
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Benefits offered by this job
Job summary
Zippertubing Company is seeking an Account Manager in Chandler, AZ to manage B2B sales and order processing onsite. You will coordinate with Engineering, Production, Quality, Shipping and Sales to ensure accurate orders and timely delivery.
The role emphasizes customer relationships, operational excellence, and effective communication in a fast-paced manufacturing environment.
Qualifications
- Associate or Bachelor’s degree in Business, Communications, or related field preferred.
- Equivalent combinations of education, training and experience will be considered.
Responsibilities
- Serve as primary contact for customer inquiries via phone, email, live chat, and in person.
- Prepare, review, and process customer quotes and sales orders; verify pricing, quantities, specs, and shipping requirements.
- Coordinate with Engineering, Production, Quality, Shipping, and Sales to translate requirements into manufacturable solutions.
Skills
Education
Tools
Job description
Monday–Thursday: 6:00 AM – 3:30 PM Friday: 6:00 AM – 10:00 AM
Also searched as
- Customer Account Coordinator
- Customer Success Associate
- Customer Support Specialist
- Order Management Specialist
- Customer Experience Coordinator
Account Manager
Account Manager
Monday–Thursday: 6:00 AM – 3:30 PM Friday: 6:00 AM – 10:00 AM
Also searched as: Customer Operations Associate
- Customer Account Coordinator
- Customer Success Associate
- Customer Support Specialist
- Order Management Specialist
- Customer Experience Coordinator
- Inside Sales Coordinator
- Client Services Coordinator
- Sales Support Specialist
- Inside Sales Specialist
Text: AcctMgr926 to (480) 690-2850
The Zippertubing Company is a privately held, American-owned manufacturer that has been delivering innovative engineered solutions since 1957. With approximately 40–50 employees, we’re large enough to support customers around the world while remaining small enough for every employee to make a meaningful impact.
Our customized cable protection, wire harness, and engineered shielding solutions support mission-critical applications across Aerospace, Defense, Medical, Automotive, Space, and Industrial markets. Every solution we manufacture is designed specifically to meet our customers’ unique requirements.
At Zippertubing, innovation, collaboration, and continuous improvement are part of our culture. We are looking for professionals who enjoy solving problems, building relationships, and contributing to a team where every role matters.
The Account Manager plays a vital role in delivering an exceptional customer experience from initial inquiry through final product delivery.
Rather than working in a traditional call center environment, you’ll coordinate complex customer orders, collaborate with Engineering, Production, Quality, Shipping, and Sales teams, and ensure every order is accurate before entering into production.
This position is ideal for someone who enjoys balancing customer relationships with operational excellence while working in a fast-paced manufacturing environment.
Success in this role requires strong organization, attention to detail, critical thinking, and the ability to manage multiple priorities with confidence.
- Serve as the primary point of contact for customer inquiries via phone, email, live chat, and in person.
- Build trusted relationships by providing responsive, professional service.
- Keep customers informed throughout the order lifecycle.
- Prepare, review, and process customer quotes and sales orders.
- Verify order accuracy including pricing, quantities, specifications, and shipping requirements.
- Manage order revisions, cancellations, returns (RMA), and customer requests.
- Coordinate payment processing and customer documentation.
- Partner with Engineering, Technical Sales, Production, Quality, Shipping, and Purchasing to ensure customer requirements are accurately translated into manufacturable solutions.
- Communicate changes and priorities across departments.
- Assist with government solicitations and customer-specific requirements when applicable.
- Maintain accurate customer and order information within Microsoft Dynamics CRM/ERP.
- Monitor open orders and proactively resolve issues before they impact delivery.
- Identify opportunities to improve processes and enhance the customer experience.
- Maintain organized documentation and records.
The ideal candidate:
- Enjoys solving problems and finding solutions.
- Takes ownership of customer issues until they’re resolved.
- Thrives in a structured, detail-oriented environment.
- Learns new systems quickly.
- Communicates professionally with both customers and internal teams.
- Works well independently while collaborating across departments.
- Enjoys balancing multiple priorities in a fast-paced environment.
- Associate or Bachelor’s degree in Business, Communications, or a related field preferred. Equivalent combinations of education, professional training, and relevant work experience will also be considered.
- 4+ years of experience in one or more of the following:
- Manufacturing Sales
- Account Management
- Customer Operations
- Customer Success
- Account Coordination
- Experience using CRM and/or ERP systems in a professional environment.
- Strong Microsoft Office skills, including Outlook, Excel, and Word.
- Excellent written and verbal communication skills.
- Strong organizational skills with exceptional attention to detail.
- Ability to prioritize multiple tasks while maintaining accuracy.
- Demonstrated problem-solving and critical-thinking abilities.
- Experience supporting manufacturing, industrial, aerospace, medical device, electronics, or engineered products.
- Experience with Microsoft Dynamics or similar ERP systems (SAP, Oracle, Epicor, NetSuite, Infor, etc.).
- Experience supporting customized or engineered-to-order products.
- Medical, Dental, Vision
- Flexible Spending Account
- 401(k) with Company Match
- Company-Paid Life & AD&D Insurance
- Paid Parental Leave
- 80 Hours Vacation
- 48 Hours Sick Time
- Stable Full-Time Schedule
- Employee Referral Program
- Zippertubing® uses E-Verify.
- Criminal background check (Preferred)
- English (Preferred)
- US work authorization
- Job Type: Full Time
Monday–Thursday: 6:00 AM – 3:30 PM Friday: 6:00 AM – 10:00 AM Off most Saturdays and Sundays
Salary is based on experience, qualifications, and skills demonstrated.
Text: AcctMgr926 to (480) 690-2850
While performing the duties of this job the employee will work in a multi-occupied open office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The position involves sitting, talking and, hearing throughout the 8-10-hour shift. Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a step ladder or climb stairs as necessary. This position requires the ability to occasionally lift office products and supplies, up to 24 pounds.
Zippertubing® is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Zippertubing® are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Zippertubing® will not tolerate discrimination or harassment based on any of these characteristics. Zippertubing® encourages applicants of all ages.
For more information about Zippertubing, please visit our website: www.zippertubing.com
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